Abhishek Dutta

Results-oriented technology professional with a diverse background spanning support, application development, and team leadership. Commenced the journey in technical support, providing assistance to clients, before transitioning seamlessly into application development, honing skills in crafting robust and user-centric solutions.

Successfully led both support and web automation teams, demonstrating adeptness in problem-solving, project management, and team empowerment.

Currently, serving as an Engineering Lead for Wijmo, the very product initially supported, where expertise in JavaScript, TypeScript, and UI component libraries drives innovation and excellence.

A collaborative leader with a passion for nurturing talent, fostering a culture of continuous improvement, and delivering exceptional results.

Additionally, responsible for leading the technical hiring for the past 5 years, overseeing the recruitment process and mentoring new hires

• Technical Support Excellence: Provided exceptional technical support for ActiveReports, resolving complex issues and earning accolades for outstanding customer satisfaction.
• Application Development: Contributed to the development of internal applications like the Survey App and Support App, enhancing efficiency and collaboration within the product support team.
• CRM Customization: Customized MS Dynamics CRM for the sales team, streamlining processes and improving sales performance through tailored solutions.
• Team Leadership: Promoted to lead the Wijmo product support team, where I built and mentored a high-performing team, fostering a culture of excellence and customer-centricity.
• Expansion of Responsibilities: Expanded role to lead the entire product support division, overseeing support operations for multiple products and ensuring consistent service quality across the board.
• Automation Initiative: Spearheaded the automation of Wijmo's testing and deployment processes, significantly reducing manual effort and accelerating product development cycles.
• Leadership Development: Established a team from scratch, participating in hiring processes, conducting technical interviews, and organizing workshops to develop talent and foster a culture of continuous learning.
• Hiring Presentations: Delivered over 20 technical presentations for hiring purposes, effectively communicating the team's projects, accomplishments, and opportunities to potential candidates, contributing to the recruitment of skilled professionals.
• Cross-Functional Collaboration: Collaborated with cross-functional teams to align product support strategies with business objectives, driving product improvements and customer satisfaction.
• Engineering Leadership: Currently transitioning into the role of Engineering Lead for Wijmo, leveraging extensive technical expertise and leadership experience to drive product innovation and team success.

• In my spare time, I enjoy delving into the world of investing, where I continuously seek to expand my knowledge and understanding of financial markets.
• With a keen interest in analyzing market trends, exploring investment strategies, and researching potential opportunities, I find great satisfaction in managing my own investment portfolio.