Summary

Overview

Work History

Education

Skills

LNGG

Timeline

ABHISHEK DWIVEDI

Kanpur

Summary

Dynamic individual with hands-on experience in Business Development and Retail Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

years of professional experience

Work History

Assistant Manager, Non- Aero Commercial (Retail ,Services & F&B )

LUCKNOW INTERNATIONAL AIRPORT LTD

09.2022 - Current

Retail and Concessions Management: Managing retail shops, and other concessions within the airport, including lease agreements and customer experience.
Financial Management: Managing the airport's financial operations, budgets, and revenue generation through non-aero commercial activities
Environmental and Sustainability: Implementing eco-friendly practices, sustainability initiatives, and compliance with Environmental regulations.
Airport Concessions and Leases: Negotiating and managing contracts with retail and services businesses.
Passenger Experience Enhancement: Continuously improving the overall passenger experience by implementing technology, amenities & services.
Successfully completed BD activity for 56 outlets (Retail and Services) for newly launched Terminal 3 at Lucknow International airport.
Successful curated and launched concept of cloud kitchen at Lucknow Airport for serving fresh food at passenger seat within 15 minutes.
For enhancement of passenger experience and revenue curated local food festival with startegic pricing to engage with city dwellers and passengers.

Deputy Store Manager

RELIANCE BRANDS LTD (HAMLEYS INDIA)

11.2019 - 09.2022

Customer Service: Ensuring that store team provides exceptional customer service. This includes answering questions and assisting with product selection, purchases, and returns as well as handling any disputes.
Store Hygiene: Ensuring that the store is clean, well-organized, and properly merchandised.
Compliance: Responsible for making sure that all store policies, procedures, and controls are followed, to ensure smooth store operations.
Planning and Organizing: Coordinating and overseeing the planning, organizing, and delegating of work among team.
Sales and Profitability: Maximizing sales and profit by being cost conscious and maintaining perfect merchandise mix at shop floor.
E commerce: Responsible for online order fulfillment and order cancellation for North India for Hamleys.in and ajio.com
Loyalty Program: Responsible for driving HAMLEYS H+ loyalty program in store, to make loyal customer base for the brand which strengthen bottom line of store.

Assistant Store Manager

UNIQLO INDIA

09.2018 - 09.2019

Training: Completed 10 months training at Manila (PHILIPPINES), at UNIQLO store in C3 Annex at High street, BGC
MAXIMIZING SALES & PROFIT: By ensuring attractive display of mannequins and perfect co-ordinates on fixture to promote help yourself concept in store and by maintaining optimum inventory level.
CUSTOMER SATISFACTION: By maintaining perfect merchandise mix on shop floor, to fulfill customer needs and by ensuring best direct and indirect customer service keeping target of zero customer complaints.
STAFF DEVELOPMENT: By evaluating staff on weekly basis by highlighting their strong and areas of improvement, and by making their training plan and taking follow up on weekly basis.
PLANNING & EXECUTION: By strategizing the season on the basis of business and by making standard daily work schedule keeping required man hours in consideration by connecting it to the events of the season

Department Manager & On Site Responsible

H&M, India (Hennes & Mauritz)

08.2015 - 08.2018

Training: Completed 60 days training at London, (UK) at H&M store in West field Mall at Stratford.
Ensuring that your department team are providing excellent customer service on the sales floor, in the fitting rooms and at the cash desk
Working together with the store Visual team to ensure that our products are displayed according to company guidelines, promotional activity and seasonal trends.
Planning for staff scheduling and organizing my department to meet the needs of the business maximize profitability
Worked with store opening team as team player at Select City Walk, Saket, New Delhi of first store H&M in India. Worked as On Site responsible with construction team for H&M, Malad, Mumbai.

Customer Associate (M8 level) at Wills Lifestyle

ITC Limited (Lifestyle Retail & Business Division)

09.2014 - 07.2015

Establishing relations and networking with customers through high standards of customer service with a personalized approach.
Keeping updates on new products, brand developments and industry news.
Cross Promotional Marketing activities and Tie Ups to Increase Business.
Ensuring availability of merchandise and services by maintaining inventories.
Reviewing market activities; determining additional needed sales promotion; authorizing more stock needs; studying trends.
Securing merchandise by implementing security systems and measures.

Education

MBA - Fashion Merchandising and Retail Management

Footwear Design And Development Institute

Kolkata, India

01.2015

B. Com - accounts and marketing

Chatrapati Sahu Ji Maharaj University

KANPUR, UTTAR PRADESH

01.2013