Abhishek Gaur

PROFILE SNAPSHOT

• Assessed incident priority based upon impact to business and escalated issues as necessary.
• Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
• Improved overall service quality by conducting post-incident reviews, identifying areas for improvement, and implementing corrective actions.
• Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
• Performance-driven professional with over 8 years of rich & extensive experience in Incident Management, SAP MDM (Master data maintenance), SAP MM (User End), Project Governance, SAP Service Delivery Model, Change Request (CR), Change Management, Application Management Services (AMS), IT Roadmap, SAP Transition.
• Provided training to users in performance of physical inventory and cycle counting through SAP includes SAP MDM (Master data maintenance), SAP MM (User End)
• Highly skilled in SAP Inventory and Stock Reconciliation Inventory
• Knowledge of SAP Vendor and Customer Maintenance

Work Experience

April’16- Present with Invenio Business Solutions, NOIDA

Presently designated as Consultant-(MDM)

Role:

• Collaborating with customers while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables
• Understanding of Business scenarios and converting it to MDM Business logic, Business Analyst, Solution Architecting
• Facilitating prompt troubleshooting of major incidents, tickets closures & change requests closures
• Ensuring that the goals of the Incident Management process are achieved; restoring normal service as soon as possible based on customer perspective and within defined SLA; closing incidents after verification from users; defining and planning separate procedures for major incidents; resolving problems & issues within set timelines
• Participating in review meetings with team to discuss about progress of projects as well as for identifying gaps and suggesting effective solutions for same
• Implementing of SAP master data maintenance
• Providing solutions well within specified Service Level Agreement (SLA) time limits
• Customizing many reports for Vendor analysis, Inventory Management and Purchasing
• Creating and extension of GL

Previously Designated as Associate Consultant: (Helpdesk)

Role:

• Cooperated with customers to create incident as per issue and assign to related team
• Implemented DOC and reprocessing as per requirement
• Monitored SAP jobs and failure reports to business or respective team
• Uploaded Master Data (Material & Vendor Master) in the Price Difference (PRD) system through the Legacy System Migration Workbench (LSMW)
• Developed Master Data for Material Master, Vendor Master and Purchasing Information Records
• Incident response on real time to save SLA
• Operated in ITIL or agile development
• Configured various document types, number ranges, field selections for Purchase Requisitions (PR), Request for Quotations (RFQs) and Purchase Orders (PO)
• Operated Material Master, Vendor Master, Information Record, Source List, Excise Master and Service Master Worked with Business Analyst for translating business requirements into functional requirements; prepared functional specifications and documents for enhancements and customization
• Implemented end-user documentation, configured User Guide and held training sessions for end-users

• Managed inventory control, cash control, and store opening and closing procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.