Abhishek Gaur

• Offering comprehensive travel management services, coupled with deep knowledge, understanding, and leadership, ensuring the effective management of the company's travel program end to end.
• Managing relationships, driving improvement with travel suppliers, and ensuring compliance with agreements, Statements of Work, and contracts.
• Leading travel programs and educating employees, onboarding programs, training new hires, and engaging stakeholders.
• Directing stakeholders in developing and executing the Company travel program effectively.
• Online Program Support:
  a) Travel programs operational management and tools administration.
  b) Driving optimal online tool administration (travel policy setup/update, suppliers' preferences set up)
  c) Assessing travel policy rules and liaison with the online support teams (site reviews)
  d) Handling the direct relationship, administering configuration, and understanding user navigational experiences.
  e) Providing ongoing online educational support to travelers: communicating recommendations.
• Reporting & Data Analysis:
  a) Conducting research, analyzing, and reporting on travel work streams throughout the client organization.
  b) Participating in the analysis of business requirements.
• Communication:
  a) Communicating around travel policy guidelines, new processes, tools, travel incidents, and crisis events and providing updates on travel industry trends and opportunities.
  b) Communicating around more sustainable travel.
  c) Coordinating and supporting communications, progress, and standard methodologies in implementing tactical and operational travel management activities.
• Savings management:
  a) Identifying savings opportunities based on traveler’s behavior.
  b) Improving compliance with tools and policy.
  c) Proposing alternative trip options to highest-priced travel bookings.
  d) Spot/Ad hoc negotiations with suppliers when relevant.

• Primarily: Australia, Singapore, India, and Hong Kong.
  Secondary: Taiwan, Vietnam, Indonesia, and Thailand
  
• Supported the Client & Global client manager with escalation management by coordinating with various internal groups to resolve the issue & also engaged in root cause analysis to determine the nature of the breakdown.
  
• Responsible for ensuring preferred supplier programs are distributed and loaded accurately through the Online Booking Programme.
  
• Provided support to Global client managers for any RFP/Contract rebids and any updates/modifications required to existing client contracts in the market.
  
• Supported Global client managers with any product or VAS (value-added service) implementation and Product deployment and Migration from Offline to Online and sending communications to client key contacts in the market.
  
• Worked closely with the local billing & settlement teams to support the client with any billing-related queries/discrepancies that need to be resolved for accurate client billing.
  
• Coordinated & mobilized various internal support groups and other stakeholders across Amex GBT to support any maintenance or updates required to client profiles, Data mapping, policies, approval process, etc.
  
• Ensured all in-house administrative & functional databases e.g., Salesforce were updated with the most current information wherever required.

ROLES:

NAVIGATION SUPPORT: JUL 2019 TILL JUL 2021

• Launched inhouse pilot batch for Navigation Support (APAC)
• Handling end to end transactions and gain complete insights for OBT process on CONCUR, GET THERE and KDS NEO
• Publishing Monthly and Quarterly reports, analyzing the process insights along with monthly trend.
• Quantification of queries and defects to make strategies for development and to acquire more markets.
• Escalating and coordinating with the respective verticals to minimize the defects for further improvisation of tool.
• Enforced internal policies and satisfied external regulations with request via OBT, a customizable pre-trip planning process that enables the customer to approve, reject, and request changes.
• Streamline business travel planning, itinerary management, and expense reporting for the travelers and control travel spending.

FINANCE & BILLING RECONCILIATION: JAN 2017 TILL JUL 2021

• Launched GST configuration tool for ticketing, understood the GST concepts for billing air tickets.
• Helped finance team in manual billing and invoicing in GMAX in case of tool outage regularly.
• Supported clients and in-house team in Billing reconciliation for BTA accounts.

ONSITE CLIENT & ETS SUPPORT: JAN 2017 TILL JUL 2019

• Managed Onsite Corporate Including: ADOBE, COCA COCA, ST MICROELECTRONICS, NOKIA, VERINT, and ROCKWELL AUTOMATION, to provide end to end travel arrangements, main duties, overseeing the team and aiding in:
  
  a) Reservation of flights and accommodations both domestic and international,
  b) Processing Visa applications,
  c) Corporate events, Hiring drives, Summits, and conferences,
  d) BTA Reconciliation.
• Worked with travel technology/tools Knowledge of Travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment.
• Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
• Coordinated troubleshooting, maintenance and updates for office systems.
• Successfully planned and executed corporate meetings, lunches and special events for groups of 250+ employees.
• Mentored new employees and delivered constructive feedback to increase understanding of job duties.

• Handled multiple accounts Like Amazon, Google, Facebook etc
• For end to end Travel Arrangements Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit
• Handled Client Escalations related to travel like Flight, Hotel and meeting and events
• Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations
• Emergency Travel Service support for critical bookings
• Led team in delivery of project requiring close cooperation among members to share information and develop solutions to meet broad array of deliverable
• Planned and executed various projects
• Proactively identified and solved complex problems impacting operations management and business direction

• Overseeing sales operations specifically for US flight bookings, focusing on improving operational efficiency and customer satisfaction at Make My Trip.
• Streamlined sales operations for US flights, enhancing booking efficiency and customer satisfaction.
• Collaborated with cross-functional teams to optimize flight scheduling and pricing strategies.
• Implemented customer feedback systems to improve service quality and resolve booking issues.
• Developed targeted marketing campaigns to increase US flight bookings and revenue.