ABHISHEK GAUR
PASSENGER SERVICE SUPERVISOR
Dombivali East
Summary
Proactive and Versatile professional seeking a deserving fulltime position that offers professional challenges and win customer's accolades with my interpersonal and communication skills, while maintaining the integrity and ethics of the working environment and maintaining the reputation of the organization.
Overview
6
6
years of professional experience
Work History
Passenger Service Supervisor
BIRD WORLDWIDE FLIGHT SERVICES
MUMBAI
04.2024 - Current
- Developed strategies to improve customer experience, such as streamlining boarding processes and reducing wait times at the check-in counter.
- Evaluated customer feedback to implement service-improvement initiatives.
- Facilitated communication with team members to optimize flight performance.
Assistant Supervisor
BIRD WORLDWIDE FLIGHT SERVICES
MUMBAI
09.2022 - 04.2024
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Passenger Service Executive
BIRD WORLDWIDE FLIGHT SERVICES
MUMBAI
04.2019 - 09.2022
- Assisted passengers by completing check-in tasks, tagging luggage, and handling special service needs.
- Facilitated document verification for passengers on international flights.
- Effectively managed last-minute upgrade promotions and enforced baggage fee policies to enhance airline revenue.
- Fostered effective collaboration with Airport operators, Immigration Officers, Custom Officers, other Airlines and associated industry bodies ensuring seamless flight management.
- Facilitated resolution of lost and mishandled baggage by applying the correct Property Irregularity Report protocols.
Education
Frankfinn Diploma - Aviation, Hospitality and Travel Management
Frankfinn
Thane, Mumbai03-2019
Bachelor of Science - Information Technology
Model College
Thakurli04-2018
HSC - Science
Maharashtra Board
04-2015
Skills
- Effective writing and verbal communication
- Customer service skills
- Team management skills
- Problem-solving skills
- Computer Skills
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Affiliations
- Hiking
- Travelling
- Swimming
Timeline
Passenger Service Supervisor
BIRD WORLDWIDE FLIGHT SERVICES
04.2024 - Current
Assistant Supervisor
BIRD WORLDWIDE FLIGHT SERVICES
09.2022 - 04.2024
Passenger Service Executive
BIRD WORLDWIDE FLIGHT SERVICES
04.2019 - 09.2022
Frankfinn Diploma - Aviation, Hospitality and Travel Management
Frankfinn
Bachelor of Science - Information Technology
Model College
HSC - Science
Maharashtra Board
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