Abhishek Gautam

• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Collaborated across departments to identify opportunities for process improvements and increased efficiency.
• Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
• Imparted to product roadmap through active feedback from customers and implementation experience
• Identified company objectives by analyzing feedback, observing consumers and collecting surveys.
• Collected, arranged, and input information into database system.
• Tracked and analyzed reports to determine needed improvements.
• Monitored KPIs closely, taking corrective action when needed to maintain high standards of performance within the department.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.

• Took ownership of an OTA [Agoda, Booking.com, Expedia].

• Have given presentations for various meetings and reviews.

• Have been giving Training regarding the OTAs.

• Made a number of properties Live on OTA (making them sellable on Frontend for the customers of Domestic& International).

• Have been applying the technique of promotions, commissions in order to give profit to OYO.

• Effectively dealing with different types of Escalations being raised.

• Was appreciated for the speed of work & cracked the record of being top in the team.

• Have been giving Training related to Pricing & Booking Escalations.

• Worked on the Traffic Details Graph.

• Worked on Occupancy Data.

• Effectively dealing with the Escalations related to all types of bookings.