Abhishek Gautam

Self-driven professional with nine years of experience in customer support, risk management, and regulatory compliance, including AML and KYC. Demonstrates proficiency in service desk operations and troubleshooting, complemented by strong analytical and problem-solving skills. Proven ability to adapt to change and foster teamwork while maintaining a solid understanding of internet technologies.

Anti-Money Laundering Concepts: AML, KYC and Compliance, Udemy, https://www.udemy.com/course/anti-money-laundering-aml-kyc/

• Date of Birth: 01/04/91
• Gender: Male

Shared Process knowledge with Machine learning Team using CCS tool. One on one meeting with Business Analyst for the purpose of tool improvement with shared ideas - part of a Kaizen project Worked on improvement of SOPs and business metrics. Trained and up-skilled two new hire batches in a previous role Having one year experienced as a quality metrics auditor. Took continuous team sessions to improve employee business metrics.

E-86, third floor, Pratap Garden, Bindapur, Uttam Nagar, New Delhi, Delhi, 110059, India

• Microsoft Office (MS Excel, PowerPoint, MS Word, Outlook)
• Good communication skills and at ease at making friends
• Proven ability to quickly grasp and adapt to new tools and software in the office environment.
• Good standard of written and spoken German language.
• Basics of Azure Devops- To Reduce release time and for decreasing bug fixing time by using commands
• Proficiency in DNS, security compliance, user authentication, Windows Systems Support and Microsoft active directory.
• Proven ability to quickly grasp and adapt to new tools and software in the office environment
• Have proven problem solving and analytical skill