A knowledgeable and dedicated customer service, sales and business development professional with extensive domestic and international experience. I'm a solid team player with a positive demeanor and proven skills in establishing rapport with clients. I specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
ABHISHEK GHOSH
Mumbai
Summary
Overview
16
years of professional experience
Work History
FIRST ABU DHABI BANK
Business Development Officer
09.2019 - 02.2021
Job overview
- Responsible for generating AED 1 million in Personal Loans and 20 NTB Cards as monthly target for Retail Portfolio.
- Identified revenue opportunities by collaborating with distribution partners.
- Liaising with various internal departments for smooth and quick turnaround of transactions.
- Ensure compliance with policy, procedures, standards and reporting requirements in addition to regulatory and statutory requirements.
COMMERCIAL BANK OF DUBAI
Business Development Officer
12.2015 - 09.2019
Job overview
- Achieved AED 1 million in sales targets on monthly basis. Top 5% in performance.
- Identified and converted SMEs to increase B2B sales.
- Cross sell products like credit shield, overdraft, personal loans and credit cards.
- Ensure compliance with policy, procedures, standards and reporting requirements in addition to regulatory and statutory requirements.
- Develop sustainable and economically feasible relationships with customer & enhance share of wallet for existing relationships.
MASHREQ Bank
Senior Sales Officer
09.2014 - 10.2015
Job overview
- Achieved AED 1.5 Million worth of business every month.
- Serviced customers from different segments including HNIs, Business and SME customers.
- Dealing with Balance Transfer, Easy Cash, Insurance, etc.
- Develop sustainable and economically feasible relationships with customer & enhance share of wallet for existing relationships.
J.P. Morgan Chase
Senior Sales and Service Advisor
05.2010 - 08.2014
Job overview
- Consistently achieved and exceeded monthly collection targets featuring in 90th percentile while maintaining excellent Customer Satisfaction scores.
- Improved Customer Satisfaction scores by handling customer issues with confidence, using Excellent Communication and Soft Skills to provide effective resolution.
- Developed documentation and logs of implemented solutions and generated reports to track weekly productivity.
- Managing team stats, controlling absenteeism and coaching on sales and customer service.
Citigroup Global Services
Quality Analyst
05.2007 - 10.2008
Job overview
- Evaluated calls for Citi Group Auto Collection Process in North America.
- Monitored outbound calls made by advisors to ensure 100% compliance and quality scores.
- Developed monthly, end-of-quarter and other statistical reports for leadership team for quality improvement.
Barclays Bank
Sr. Customer Care Executive
09.2004 - 02.2007
Job overview
- Achieved and exceeded AHT targets of 120 seconds while maintaining 100 % quality scores.
- Maintained Excellent conversion rate on turning incoming calls into scheduled appointments with qualified sales advisors.
Education
K. C. CollegeMumbai, Maharashtra
Mass Communication from Post Graduate Diploma in Advertising & P.R.
04.2003
University Overview
R.D . National CollegeMumbai, Maharashtra
Bachelor of Arts from Psychology
05.2002
University Overview
Skills
- Excellent Communication
- Customer relationship development
- Business Development
- Lead Generation
- Customer Acquisition
- Sales and Marketing
- Team Leadership
- Training and Development
- Mentoring and Coaching
- Account Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Additional Information
Additional Information
UAE Driving License
Timeline
Business Development Officer
FIRST ABU DHABI BANK
09.2019 - 02.2021
Business Development Officer
COMMERCIAL BANK OF DUBAI
12.2015 - 09.2019
Senior Sales Officer
MASHREQ Bank
09.2014 - 10.2015
Senior Sales and Service Advisor
J.P. Morgan Chase
05.2010 - 08.2014
Quality Analyst
Citigroup Global Services
05.2007 - 10.2008
Sr. Customer Care Executive
Barclays Bank
09.2004 - 02.2007
K. C. College
Mass Communication from Post Graduate Diploma in Advertising & P.R.
R.D . National College
Bachelor of Arts from Psychology
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