
With 1.2 years of experience in handling digital process and successfully delivering digital project within scope, time and budget constraints. Proficient in project planning, risk management, and stakeholder communication. Adept at leading cross-functional teams and fostering a collaborative environment to achieve project objectives.
Implementing QR code system under ‘iSupport- self service portal’ process for policy servicing across 500+ branches and partner offices. Addition of new services as a part of process enhancement and rolling out to the PAN India branches.
• Monitor the performance of live kiosk machines & overseeing the software and hardware part for installation of new kiosk machines which contributes to 91% of kiosk usage at branch for FY 2023-24.
• Spearheading the transition to a paperless journey across 500+ branches, resulting in an increase in process usage from 3% to 42% over a 10 months’ period.
• Managing E-sampark application to send SMS on policy holder’s mobile no for renewal collection PAN India.
• Perform continuous analysis, tracking and monitoring of the digital process to enhance the usage at branch level. Also, manages the escalations for process integrity and efficiency and roll out report to senior management.
•In-house claim audit processing.
•Application promotion data analysis
Design and development of 3D models as per design standards and conversion of 3D to 2D parts.
• Modifying & detailing of casting parts as per customer requirement with practice of GD & T and preparation of BOM.
Agile project methodologies- Knowledge of Agile framework (Scrum)
Process Automation- Familarity with tools and software that support process automation
Stakeholder management- Experience in managing relationship with stakeholders
Data Analysis- Skills in analyzing data to identify trends and areas for improvement
UAT & Pre-prod testing- Completed UAT & Pre-prod testing including test case creation and defect tracking Conducted pre-prod testing through system check to ensure expected transition from testing to production environment
Honoured for outstanding contribution in driving and adopting Digital Assets PAN India at branch level.
•Member, Pravartak committee, NIA PGDM 2021-23.
•Member, Insurance Summit committee, NIA PGDM 2021-23.