Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic
Abhishek Goel

Abhishek Goel

Delhi

Summary

Dynamic Quality Associate with a proven track record at Master's Union, excelling in product training and onboarding. Expert in data analysis and relationship building, I enhance operational efficiency and drive performance improvements. Skilled in lead management, I successfully standardized training processes, resulting in measurable growth in employee effectiveness.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Quality Associate

Master's Union
Gurgaon
11.2023 - Current
  • Design and deliver training programs for new and existing employees to enhance skills and operational efficiency.
  • Develop comprehensive training modules and materials to standardize learning processes across the organization.
  • Conduct successful OJT programs for new employees while continuously tracking and evaluating the performance of existing employees.
  • Oversee all CRM-related activities, including lead assignment, automation setup, and optimization of workflows to enhance operational efficiency.
  • Evaluate and analyze talk time, sales data, revenue booked, and revenue realized by each counselor to ensure adherence to performance standards and identify areas for improvement.
  • Track and analyze the number of applications generated by each counselor to gauge effectiveness in converting leads and meeting targets

Quality Associate

Filo
Gurgaon
04.2022 - 10.2023
  • Generate and share daily and weekly reports detailing individual counselor performance, as well as team leader summaries, to facilitate transparency and enable informed decision-making
  • Conduct performance audits of tutors and provide constructive feedback on class delivery, student engagement, and teaching methodologies to enhance learning outcomes.

Operation Executive

Udayy
Gurgaon
07.2021 - 04.2022
  • Coordinate and schedule trial classes for prospective students, ensuring a seamless onboarding experience.
  • Provide timely feedback to parents regarding student progress and missed classes to maintain transparency and engagement.
  • Address and resolve parents' concerns related to financial constraints, ensuring smooth continuation of student classes.
  • Develop marketing materials and execute online and offline campaigns to promote programs effectively.
  • Proactively reach out to students, encouraging participation in extracurricular activities organized by the company.

Business Development Officer

Crofarm Agriproducts Pvt. Ltd.
Gurgaon
01.2021 - 06.2021
  • Oversee the Multi-Level Marketing (MLM) chain within the company, ensuring smooth operations and growth.
  • Facilitate the onboarding of customers, referral partners, and delivery partners on the Otipy app, ensuring a seamless registration process.
  • Address and resolve payment-related concerns faced by referral partners, ensuring timely payouts and satisfaction.
  • Prepare and analyze reports on partner incentives, ensuring accurate calculations and timely disbursements.

Education

Master of Business Administration - Marketing & Finance

G L Bajaj Institute of Management and Research
Greater Noida, Uttar Pradesh
07.2020

Graduation - Commerce

School of Open Learning
South Delhi, National Capital Territory of Delhi
06.2018

CLASS 12 - Commerce

New Green Field Public School
South Delhi, National Capital Territory of Delhi
03.2014

CLASS 10 -

New Green Field Public School
South Delhi, National Capital Territory of Delhi
03.2012

Skills

  • Product training and onboarding
  • Sales call analysis
  • Data analysis
  • Lead management and segmentation
  • Strategic planning
  • Leadership skills
  • Relationship building
  • Client relations

Certification

  • Management Development Programme on Digital and Social Media Marketing, 2019
  • Certificate of completion for Advertising and Consumer Behaviour, 2019
  • Certification course on Advance Microsoft Excel, 2019
  • Certificate for Information Technology Training, Institute of Chartered Accountant of India (ICAI)

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Quality Associate

Master's Union
11.2023 - Current

Quality Associate

Filo
04.2022 - 10.2023

Operation Executive

Udayy
07.2021 - 04.2022

Business Development Officer

Crofarm Agriproducts Pvt. Ltd.
01.2021 - 06.2021

Master of Business Administration - Marketing & Finance

G L Bajaj Institute of Management and Research

Graduation - Commerce

School of Open Learning

CLASS 12 - Commerce

New Green Field Public School

CLASS 10 -

New Green Field Public School

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