Abhishek Goswami
Chandigarh
Summary
15 years of experience in the IT, Telecom, and Advertising industry with a background in Program Management, Project management, and Account Management coupled with an excellent understanding of the telecom software industry. Extensive experience in leading, managing, and mentoring teams in both technical and functional capabilities. Experienced in project kick-off & finalizing the project’s scope, deliverables, milestones, acceptance criteria, critical success factors, communication plans, Client relationships & so on.
Results-driven management professional prepared to lead and innovate within this role. Demonstrates strong focus on team collaboration, strategic planning, and operational excellence. Known for adaptability in dynamic environments and steadfast commitment to achieving targets. Skilled in leadership, project management, financial oversight, and stakeholder engagement.
Overview
21
21
years of professional experience
Work History
GM, Operations and Business Development
CMO Axis
02.2023 - Current
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Drove revenue growth through the execution of targeted marketing campaigns designed to attract new clientele.
- Achieved sales targets consistently by employing persuasive negotiation techniques and building strong relationships with key clients.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Implemented quality assurance measures, ensuring consistent delivery of high-quality products and services.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Negotiated favorable contracts with suppliers, securing competitive pricing without compromising on product quality or service delivery standards.
Senior Program Manager
Netsmartz IT Solutions Pvt Ltd
06.2022 - Current
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
- Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
- Reduced program costs through diligent budget management and identifying areas for cost savings.
- Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
- Coordinated with IT departments to streamline technology integration, enhancing overall project efficiency.
- Pioneered adoption of new project management software, enhancing team collaboration and productivity.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Implemented customer feedback loops to refine project outputs, increasing user satisfaction.
- Enhanced client relationships, providing exceptional service and understanding their needs for tailored project solutions.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
AGM
Altruist technologies
02.2017 - 10.2022
Head of Operations
NewBase 360
10.2019 - 06.2022
Project Manager
Digi spice Africa
10.2014 - 02.2017
Senior Manager
Times Internet Ltd
12.2012 - 10.2014
Sr Manager
Hungama Digital
02.2012 - 11.2012
Manager
Times Internet Ltd
04.2008 - 02.2012
CSE
Accenture
02.2004 - 09.2004
Education
MBA - Systems & Finance
Symbiosis Institute of Digital and telecom Management
B.E - Electronics
Shivaji University
Skills
- Program management
- Project Management
- Account Management
- Client Success Management
Roles And Responsibilities
Developing a budget and operating plan for the program., Defining frameworks and processes to develop a program governance structure., Resource planning, allocation, managing, leading, and mentoring teams in both technical and functional capabilities., Managing teams with a diverse array of talents and responsibilities spread across different locations and backgrounds., Managing project kick-offs & finalizing the project scope, deliverables, milestones, acceptance criteria, critical success factors, communication plans, and so on., Process re-engineering & streamlining; defining quality, cost & schedule matrices, improving efficiencies, and reducing TATs to enhance customer experience., Leading & motivating individuals to maximize levels of productivity., Exceeding customer expectations in the delivery of committed services., Forge strong, lasting relationships, working as a bridge builder from the C-Suite level down to the end-user level., Organizing programs and activities in accordance with the mission and goals of the organization., Developing new programs to support the strategic direction of the organization., Ensuring effective quality assurance and the overall integrity of the program-focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with other programs, and corporate, technical, and specialist standards., Develop evaluation methods to assess program strengths and identify areas for improvement., Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time, and within budget, according to the program plan and program governance arrangements., Meeting with stakeholders to make communication easy and transparent regarding project issues and service decisions., Producing accurate and timely reporting of program status throughout its life cycle., Initiating extra activities and other management interventions wherever gaps in the program are identified, or issues arise., Risk management., Servicing group of clients and managing and developing all projects with clients., Identify upsell, cross-sell, and renewal opportunities in the account., Upselling and Cross selling Products and Services to the client., Stay on top of accounts, making sure they receive services that are within their budget and meet their needs., Engage regularly with the client to discuss progress and explore new ways to improve business., Retain top customers and nurture key relationships over time., Device programs for client satisfaction.
Geographicalexposure
Africa (Kenya, Tanzania, Uganda, Zambia, Gabon, Rwanda), Asia Pacific (Australia, Singapore, Malaysia, Thailand, Japan), South Asia (India, Bangladesh), MENA (UAE), North America (USA)
Key Clients
- Audi
- Airtel
- M&M
- Mitsubishi
- Citroen
- Tata Binge MTN
- Vodafone
- Raymond
- NUS
- Etisalat
- Du
- Safaricom
Timeline
GM, Operations and Business Development
CMO Axis
02.2023 - Current
Senior Program Manager
Netsmartz IT Solutions Pvt Ltd
06.2022 - Current
Head of Operations
NewBase 360
10.2019 - 06.2022
AGM
Altruist technologies
02.2017 - 10.2022
Project Manager
Digi spice Africa
10.2014 - 02.2017
Senior Manager
Times Internet Ltd
12.2012 - 10.2014
Sr Manager
Hungama Digital
02.2012 - 11.2012
Manager
Times Internet Ltd
04.2008 - 02.2012
CSE
Accenture
02.2004 - 09.2004
B.E - Electronics
Shivaji University
MBA - Systems & Finance
Symbiosis Institute of Digital and telecom Management
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