Abhishek Gour

Interpersonal Skills Additional Skills

• Operating Systems: Proficient in Windows (10/11), macOS, and Linux distributions
• Hardware Support: Skilled in diagnosing and repairing desktops, laptops, printers, and other peripherals
• Software Troubleshooting: Experienced in installing, configuring, and troubleshooting software applications, including Microsoft Office Suite, antivirus software, and specialized business applications
• Network Troubleshooting: Knowledgeable in basic networking concepts such as IP configuration, DNS, VPNs, and resolving connectivity issues
• Active Directory Management: Capable of managing user accounts, permissions, and group policies within Active Directory environments
• Remote Desktop Tools: Proficient in using remote access tools (eg, TeamViewer, Remote Desktop, AnyDesk) to assist users from a distance
• Ticketing Systems: Experience with IT service management tools like ServiceNow, JIRA, or Zendesk for tracking and resolving support tickets

• System Security: Understanding of basic security protocols and practices to protect user data and systems
• Customer Service: Strong commitment to providing exceptional service and support, with a focus on user satisfaction
• Communication: Effective verbal and written communication skills to clearly explain technical issues and solutions to non-technical users
• Problem-Solving: Ability to diagnose and resolve complex technical issues efficiently while maintaining a calm and patient demeanor
• Time Management: Proficient in prioritizing tasks and managing time effectively to handle multiple support requests
• Documentation: Ability to create and maintain clear and detailed documentation for troubleshooting procedures, system configurations, and user guides
• Team Collaboration: Experience working collaboratively with IT teams and other departments to implement solutions and improve processes
• Adaptability: Capable of quickly learning new technologies and adapting to changing environments and priorities