ABHISHEK GUNDYE

My Roles:

• Processing "new bookings" received in system for India , along with amendments requested by customers either online or Mail.
• Checking inventory availability, Cargo description, vessel space, customer details and shipping charges before confirming booking to Customer.
• Handling "booking amendments" received in Case management software, currently processing global queue for countries- India, Mexico, USA, Canada, Chile and Argentina.
• Care handling bookings of key clients for eg. Target, Ikea, Volvo, Damco, Walmart, Schenker, Kuehne + Nagel.
• Checking documents and processing bookings for below countries, where "Letter of Indemnity" is required from Shipper and consignee. Syria, Libya, Venezuela, Cuba.
• Inspecting issues or pain-points and helping to improve process.
• Achieving daily target and following Kpi's set by management.

My Roles :

• Maintained and organized import documentation tasks for Sweden such as sending arrival notice, release order, custom clearance, invoicing , booking space on rail and store-door deliveries etc.
• Regulated operations for "essential and care premium" clients such as Electrolux, Scania, Volvo, Hankook, H&M etc.
• Constantly worked with "Inter-modal" team for inland transportation.
• Provided guidance and on-job training to new team members and assisting colleagues in problem solving and supporting development of process.
• Avoided occurrence of errors and took preventive measures by doing root cause analysis.
• Prepared "Power-point presentations" for Key client.
• Responded to clients inquires in timely and efficient manner.
• Monitored and addressed client complaints.
• Investigated and resolved client issues.

Responsibilities:

• Handling and resolving customer queries.
• Adding new clients and setting up connections.
• Payment collection.