ABHISHEK GUPTA

• Procurement and business development
• Involved in procurement of materials and components globally
• Handled operations and incident management
• Involved in Customer acquisition and business development
• Database management and reporting
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Introduced new methods, practices and systems to reduce turnaround time.
• Consulted with customers to assess needs and propose optimal solutions.
• Assessed damaged materials and notified maintenance personnel of needed repairs.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Optimized team hiring, training and performance.
• Prepared annual budgets with controls to prevent overages.
• Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
• Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
• Evaluated suppliers to maintain cost controls and improve operations.
• Coached and mentored employees through effective recruitment, hiring and goal setting methods.
• Outlined finances, goals and daily operations of company in detailed business plans.
• Frequently studied market to keep abreast of new industry trends.
• Maintained up-to-date administrative records to monitor operational conditions.

• Incident Management & Post-implementation support of Kenan/FX billing system and automation using scripts and PL/SQL, ORACLE

• Incident Management, order management, inventory management Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance, when necessary
• Second level service problem restoration
• To handle and execute the Change Request in stipulated time frame
• Manage and coordinate activities during overall ticket life cycle
• Ensure that the Incident record is fully updated prior to Problem Management handover
• Responsible for sending all Incident notifications as per agreed process
• Follow the global Service Restoration Management Process
• Contribution to ongoing process & operational improvements

• Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.
• Communicated deadline updates, outlined action items and offered targeted solutions to team members.
• Provided status updates for projects, delivering information to all stakeholders.
• Updated customers and senior leaders on progress and roadblocks.

· Responsible for sending all Incident notifications as per agreed process

· Facilitated cross-business teams generating and evaluating business improvement ideas aimed at achieving best-in-class performance levels

· Contribution to ongoing process & operational improvements.

• Real Time & continuous follow-up with global support teams for incident resolution
• Chair Bridge calls for effective coordination, incident resolution
• Ensure Incident Timeline Report is created immediately after resolution

• Provide 2nd line maintenance, troubleshooting and related reporting.