ABHISHEK GUPTA
New Delhi
Summary
Skilled in innovation management and adept at customer complaint handling, I leveraged ITIL framework and SAP expertise to enhance delivery management at Infiniti Retail Private Limited, achieving a significant improvement in vehicle utilization and customer satisfaction. My proactive approach in software development and industry trends consistently drives operational excellence and innovation.
Overview
10
10
years of professional experience
Work History
ETS Rayhan It-com
Store Keeper & Warehouse Incharge
07.2024 - 10.2024
- Receive and inspect shipments for accuracy, quality, and quantity.
- Document and report any discrepancies or damaged items.
- Store materials and products in designated locations, using proper storage methods.
- Maintain accurate inventory records, including conducting regular physical counts, and reconciling discrepancies.
- Organize and maintain the warehouse in a clean, orderly, and safe condition.
- Ensure accurate and timely preparation of orders.
- Coordinate with the warehouse staff to assemble orders.
Infiniti Retail Private Limited
Senior Associate
12.2021 - 03.2024
- Outbound process of the warehouse.
- Weekly productivity of Man Power.
- Vehicle Utilization, Space Allocation.
- Planning for the warehouse resources in terms of manpower, tools, and equipment.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Working on SAP and OMS.
- Delivery Time Slot (7:00 AM to 12:00 PM) and Second Slot (12:00 PM to 6:30 PM).
- Total manpower in every shift is 40+ (loaders, executive, CS support executive, and drivers).
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Ninjacart
Senior Executive
08.2019 - 03.2020
- Ad hoc requirements of commercial trucks for movement.
- GPS tracking and reporting.
- Monitor Truck In-Time and Out-Time.
- Handle the transport Help Desk.
- Coordination with vendor supervisors for smooth operations.
- Trucking: Buy GPS, as well as on call, also.
- Arrange transporters for freight forwarding.
- Vendor management.
Quikr India Private Limited(Doorstep Service)
Logistic Coordinator
06.2016 - 03.2019
- Monitoring the timely dispatch of vehicles from the warehouse loaded with the shipments and going on a fresh route for doorstep deliveries.
- Goods dispatch planning from warehouse.
- Planning and executing daily logistics activities.
- Worked on the Quikr Doorstep QTMS Portal (Quikr Transport Management Service).
- Main focus on RTO shipment, which needs to be closely looked at.
- Handling local transporter monthly bill as per the agreement.
- Prepare the MIS of all logistics partners, and keep track of delivery performance.
- Prepare Discrepancy Reports (Damaged, Shortage, and Excess Goods).
- Actively involved in extensive MIS reporting to show transport performance, logistics, tracking, stock reports, etc.
WS Retail Pvt Ltd ( FLIPKART)
Warehouse Executive
12.2014 - 05.2016
- Outbound and inbound processes of the warehouse.
- Updating of inward and outward in ERP.
- Tracking and follow-up shipment.
- Vendor management (Transportation, manpower, meal, cleaning).
- Check the availability of vehicles in the warehouse.
- Ensure sufficient manpower is available for the shift.
- To ensure that inventory in the warehouse is always accurate, compare ERP with physical counts.
- Ensure that all the documents, invoice, and gate pass are handed over to the driver.
- Monitor that all the inward documents are maintained date-wise and properly filled by the team.
- Monitor for timely dispatch of vehicles from the warehouse loaded with the bags or shipments.
Education
Bachelor of Arts -
School of Open Learning (Delhi University)
New Delhi01-2013
Diploma - Multimedia Studio
Delhi Insitute Of Computer Science
New Delhi 01-2011
Intermediate Certificate -
Govt. Boys Sr Sec School
Jankpuri01-2009
High School Diploma -
Govt Boys Sr Sec School
Janakpuri01-2007
Skills
- Innovation management
- Requirements gathering
- Industry trends
- Process development
- Customer complaint handling
- Truck dispatching
- Documentation & recordkeeping
- Vehicle inspection
- Working on MIS, SAP, OMS, ERP, FIFO, and LIFO methods
- Driver monitoring
- Vehicle maintenance
- Route planning
- Schedule coordination
- Project scheduling
- Delivery management
PROJECTS
(Dispatch Incharge in M Power Lubricant (Kampla) 3 Months In 2021)
- Monitor truck in-time & Out-Time.
- Handle Transport Help Desk.
- Coordination with the vendor Supervisors for smooth operation.
- Vendor management.
- Management of Stock.
- Manually Counting of stocks.
- Giving Stock Shortage to production Team.
- Using FIFO & LIFO Method In Store
Timeline
ETS Rayhan It-com
Store Keeper & Warehouse Incharge
07.2024 - 10.2024
Infiniti Retail Private Limited
Senior Associate
12.2021 - 03.2024
Ninjacart
Senior Executive
08.2019 - 03.2020
Quikr India Private Limited(Doorstep Service)
Logistic Coordinator
06.2016 - 03.2019
WS Retail Pvt Ltd ( FLIPKART)
Warehouse Executive
12.2014 - 05.2016
Bachelor of Arts -
School of Open Learning (Delhi University)
Diploma - Multimedia Studio
Delhi Insitute Of Computer Science
Intermediate Certificate -
Govt. Boys Sr Sec School
High School Diploma -
Govt Boys Sr Sec School
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