ABHISHEK HAZRA
Business Analyst
Kolkata
Summary
Business Analyst skilled in engaging with stakeholders of all levels to facilitate requirements gathering and document as-is and to-be processes. Experienced in design, user acceptance testing (UAT), defect resolution and implementation of technical solutions. Over 6 years working with IT Industry. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
10
10
Certifications
3
3
Languages
Work History
Systems Analyst, Designation: Business Analyst
Tata Consultancy Services
Kolkata
09.2015 - Current
- Organizing Client Meetings, sessions and workshops
- Discussion and requirement gathering in collaboration with UK and Australian Clients
- Business Analytics application in data ( Linear and Logistic Regression Analysis, Correlation Analysis, Chi square, ANOVA, T-test, etc )
- SAP ABAP Development
- Device and Billing areas of Development in SAP ABAP
- Functional Analysis of BPEM, idoc and workflow knowledge in SAP
- Creating and coordinating incidents and CR (Change Request)
- Attending T-cab and AGILE Meetings and presenting CR and incidents related to deployment
- Worked in AGILE Scrum Team as a development consultant
- Attending deployment cutover activities
- Conducting Video Conference meetings for Client demo presentation
- AGILE Practitioner
- Conduction of induction session for new joinee
- Active participation in requirement gathering and analysis with business users in order to build requirement specification
- Active coordination with build team to resolve any sort of queries, issues and concerns related to requirements to help the team to provide the best solutions
- Conducting and engaging in client workshops with proper client demo and presentations including process flow maps for easy transition of product functions to business users
- Creation of Epic Elaboration Document as per MOM from client workshop while doing proper GAP analysis with respect to process functions
- Active engagement and collaboration with Build Team for proper presentation of client requirement and conducting proper feasibility analysis.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Discovered root causes of problems and identified appropriate solutions.
- Provided client support on system operation and troubleshooting.
- Assessed business requirements to create focused solutions.
- Gathered requirements and performed gap analysis through design workshops with users.
- Improved systems with addition of new features and infrastructure.
- Resolved or escalated problem tickets to resolve user issues.
- Investigated system issues and implemented resolutions to reduce downtime.
- Educated stakeholders on data protection tactics to reduce breaches.
Education
MBA - Business Analytics And Systems Management
IISWBM
Kolkata 07.2018 - 08.2020
B. TECH - Computer Science and Engineering
ST THOMAS’ COLLEGE OF ENGINEERING AND TECHNOLOGY
MAKAUT
ISC - Science Education
VIVEKANANDA MISSION SCHOOL
Kolkata 04.2009 - 03.2011
ICSE - Science Education
VIVEKANANDA MISSION SCHOOL
Kolkata 01.2009 - 03.2009
Skills
- SPSS
Accomplishments
- Undergone 2 weeks of vocational training on Cloud Computing and Android Development by TechCluster Solutions
- MS .Net at TCS Initial Learning Programme
- SAP ABAP at TCS
- Internship in HiTech Marketing: At Tata Consultancy Services Limited, Kolkata from 03-Jun-19 to 02-Aug-19
- Expand ERP: Training – By eDominer Technologies ( 19-Aug-2019 )
- OTHER ACADEMIC PROJECTS UNDERTAKEN
- Project on Hospital Outdoor Patients Department Software using VB and MS
- Access at ST Thomas’ College of Engineering and Technology, during May 2014
- Final year project on Online Movie Ticket Booking System using PHP and MySQL at ST
- Thomas’ College of Engineering and Technology, during May 2015
- Final year project on Agile Project Management Approach : Measuring Quality, Productivity, Performance and focusing on improvement at Indian Institute of Social Welfare and Business Management, during May 2020
- Certifications: OpenSAP certificate ‘Built-In Analytics in SAP Business By Design’ (on July 17, 2020 )
Certification
External Certifications: Data Analytics Using R Programming – Certificate of Participation – By Globnet ( 18-Mar-2020)
Additional Information
- Project on Hospital Outdoor Patients Department Software using VB and MS. Access at ST Thomas’ College of Engineering and Technology, during May 2014.
- Final year project on Online Movie Ticket Booking System using PHP and MySQL at ST Thomas’ College of Engineering and Technology, during May 2015.
- Final year project on Agile Project Management Approach : Measuring Quality, Productivity, Performance and focusing on improvement at Indian Institute of Social Welfare and Business Management, during May 2020.
Timeline
MBA - Business Analytics And Systems Management
IISWBM
07.2018 - 08.2020
Systems Analyst, Designation: Business Analyst
Tata Consultancy Services
09.2015 - Current
ISC - Science Education
VIVEKANANDA MISSION SCHOOL
04.2009 - 03.2011
ICSE - Science Education
VIVEKANANDA MISSION SCHOOL
01.2009 - 03.2009
B. TECH - Computer Science and Engineering
ST THOMAS’ COLLEGE OF ENGINEERING AND TECHNOLOGY
MAKAUT
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