Excel
Abhishek Jasola
New Delhi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
House Manager
Kajaria Ceramics Limited
New Delhi
06.2023 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Managed all intake and discharge paperwork and procedures for residents.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Recruited, hired and trained housekeeping staff to maintain competent workforce.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Assistant Housekeeping Manager
JW Marriott
Pune
07.2022 - 06.2023
- Increased employee performance through effective supervision and training.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Adhered to safety protocols by enforcing proper equipment usage.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Maintained facility grounds, equipment and safety compliance.
- Ordered, maintained and distributed supplies and inventory.
Housekeeping Supervisor
The Oberoi
New Delhi
01.2021 - 07.2022
- Restocked room supplies such as facial tissues for personal touch with every job.
- Adhered to safety protocols by enforcing proper equipment usage.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
Housekeeping Attendant
The Oberoi
New Delhi
09.2017 - 12.2020
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to requests from patrons for linens and toiletries.
- Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
Education
BHM - Hotel Management
Army Institute of Hotel Management And CaterTechno
Bangalore 06.2013 - 06.2017
Skills
Event oversight
Quality service
Activities scheduling
Facility inspections
Preventive Maintenance
Materials requisition
Employee scheduling
Maintenance and Repair
Accomplishments
- Employee of the quarter in 2021
- Manager of the month in 2022
Software
SAP
Microsoft Word
Timeline
House Manager
Kajaria Ceramics Limited
06.2023 - Current
Assistant Housekeeping Manager
JW Marriott
07.2022 - 06.2023
Housekeeping Supervisor
The Oberoi
01.2021 - 07.2022
Housekeeping Attendant
The Oberoi
09.2017 - 12.2020
BHM - Hotel Management
Army Institute of Hotel Management And CaterTechno
06.2013 - 06.2017