Abhishek Jayalal

1. Project : Arab National Bank

Role : Onsite Lead (KSA)

• Collaborated closely with customer stakeholders to gather and analyze requirements across various verticals of retail banking, specifically focusing on customer service operations, including request processing, departmental ownership, approval workflows, escalation handling, and data validation.

• Designed and implemented category-specific service request flows, enabling multi-level departmental routing, escalation TAT configurations, and tailored validation rules to streamline case handling.
• Architected and configured secure infrastructure connectivity between OIC and the bank’s private network using OIC on-premise agents to access internal web services and modules.
• Developed scheduled, file-based integrations using OIC SFTP connections and Fusion Import APIs to automate daily data synchronization from core banking systems to Oracle Fusion CRM.
• Led the implementation of Single Sign-On by integrating Microsoft Active Directory as the Identity Provider with Oracle Fusion IDCS.
• Configured OAuth 2.0 authentication for OIC endpoints to meet the bank's security requirements and enhance secure access to services.
• Implemented the sales process workflow and integrated it with the bank’s Loan Origination System, enabling end-to-end automation of lead-to-loan lifecycle.
• Collaborated closely with QA teams to support end-to-end testing and User Acceptance Testing (UAT) phases.
• Completing Test to production migration
• After Go-live support

2. Project : AutoZone – Automotive Industry

Role : Systems Analyst

• Led Functional Design Document (FDD) preparation and solution development for Oracle Fusion CX Sales and Service implementation
• Implemented CRM workflows tailored for both Retail and Fleet customers, including extensive customization of out-of-the-box (OOB) applications to meet client-specific requirements by leveraging Application Composer Tools groovy scripting , layout customization .
• Implemented Service Module customizations supporting the After sales support flows like free service , Periodic service and Accidental damage
• Set up business-specific roles and a resource hierarchy to maintain role-based data visibility and control over permitted actions using DSP and Access group
• Migrated customer data from legacy systems into Oracle Fusion, ensuring data accuracy and integrity. using Import management and EDLC data loader
• Developed custom reporting solutions for printable documents such as invoices, gate passes, and delivery notes
• Delivered custom solutions for campaign management, survey distribution, and integrated payment and Invoice processing.
• Collaborated closely with QA teams to support end-to-end testing and User Acceptance Testing (UAT) phases.
• Completing Test to production migration
• After Go-live support

• Company Overview: Alkathiri Motors - Automotive Industry
• BRD / FDD preparation
• Designing and Implementing custom solution for Order Management and integration with CPQ and Inventory Management
• Implementation of CRM flow
• Alkathiri Motors - Automotive Industry

• Company Overview: ANB - Retail Banking
• Leading the Implementation of Sale and Service
• Coordinating with customer for understanding the requirements within each vertical of retail banking for both service and Sales
• Coordinating the development for Complaint and Request flow and assignment to different departments within the bank.
• Data model, template preparation and solution building for the realtime data sync between the banking system and oracle fusion
• Integrating oracle Fusion application with different banking product used by the Customer
• Coordinating with the testing team for End To End testing and UAT
• ANB - Retail Banking