ABHISHEK JAYANTH
BANGALORE
Summary
Dynamic Technical Client Support Analyst with a proven track record at RYMGENGLOBAL.COM, specializing in remote assistance and customer relationship management. Demonstrated expertise in workflow analysis and bug tracking, successfully resolving complex issues while enhancing service quality. Committed to utilizing strong communication skills and technical knowledge to foster continuous improvement and maximize customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Technical Client Support Analyst
RYMGENGLOBAL.COM
BANGALORE
04.2023 - 04.2024
- Handled customer service issues by providing guidance or escalating for advanced support.
- Maintained accurate records of all customer interactions.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Analyzed support tickets to identify bugs, errors, and recommend improvements to the development team.
- Conducted workflow analysis, cost comparison analysis.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Generated reports summarizing customer interaction trends over time.
- Implemented feedback from customer satisfaction to improve service quality.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Provided feedback on customer experience.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Used remote login tools to assist clients with technical and product questions.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Rao Bahadur Y Mahabaleswarappa Engineering College
Bellary07-2021
Skills
- Technical documentation
- Remote assistance
- Workflow analysis
- Bug tracking
- Customer inquiries
- Customer relationship management
- Service quality improvement
- Data analysis
- Team collaboration
- Effective communication
- Software installation
- Remote support
- Service support
- System diagnostics
- Oracle Database Management
- Manual Testing
- Artificial Intelligence
- Basics of C,C,JAVA
Languages
Kannada
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Certification
- Certification on Manual Testing
- Certification on SQL
Timeline
Technical Client Support Analyst
RYMGENGLOBAL.COM
04.2023 - 04.2024
Bachelor of Engineering - Electrical And Electronics Engineering
Rao Bahadur Y Mahabaleswarappa Engineering College
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