Abhishek Jayswal

Handling reconciliation of various OTC products such as CDS, IRS, Equity & Bonds – medium to complex

Matching of Trade Economics between Client Data and Prime Brokers/Counterparty statements.

Understanding linkages among OTC and other verticals.

Interacting with UK/US colleagues for break resolution.

Chasing for confirmations of trade economics /existence of deals by email/Phone.

Interacting with clients and counterparties related to resolution of day – day issues with major focus on resolution of breaks.

Addressing the queries raised by internal teams.

Timely escalation of critical issues.

able to perform testing of application for any new functionality introduced.

I have all products understanding of OTC and ETD market.

• Informed customers about special promotions and provided detailed information for various products.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer calls and emails to answer questions about products and services.