Abhishek Joshi
Logistics Sales & Operations
Summary
Trustworthy BDM - Sales & Operations with 7 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
BDM- Sales & Operations
Myntra
Gurugram
07.2021 - 09.2023
- Myntra-Gurugram,HR
- Handled 3 projects for Myntra. Kirana Store onboarding, Experience stores and Sellers account onboarding
- Managed Myntra Experience stores effectively to generate more sale and to improve customer satisfaction
- Planned and executed Myntra store expansion project
- Aim of this project is to maximize the store count for last mile delivery, store online sales etc
- Onboarding ExperienceStores,D2C,B2C,B2BSellers
- Delivered an exceptional level of service to each customer and merchants by listening to concerns and answering questions
- Train and work with field sales& operation executives to maximize the sales and smooth experience for the Cx's
- Handled the DCs and Hubs overall operations and services till the end customer
- Setting weekly sales goals for the sales team and monitor their performance and provide feedback to improve performance
- Increased store count by 55% in terms of sales,store count,and customer experience over 8 month's period including all BBD, Myntra happy ending sale
- Worked closely with branding team to serve the merchants and experience stores in better way
- Improved Staff Development
- Solved escalations of customers and merchants to deliver a high value of satisfaction to both
- Made such as CSAT,FD Calling,DCs performance reports through Pivot table etc reports to compare the overall performance of all DCs of north india.
BDM- Sales
Shipyaari
Delhi
06.2018 - 06.2021
- Identifying, qualifying and securing business opportunities
- Onboarding B2B,B2C and D2C brands and making them active in the system and generating revenue through them
- Navigating revenue growth,client acquisition and account management
- Retained existing clients and made them grow
- Owned the collection process
- Created weekly,monthly and quarterly sales goals and kept team lead apprised of the progress
- Prepared sales reports and coordinated business generation activities with other functions like marketing, IT etc
- Identified industry opportunities for the company to be present and work closely with marketing team to execute such events
- Sending business proposals and commercials to the businesses and negotiate with them to sign off the contract.
Assistant Manager-Retail Organised
Mobikwik
Hyderabad
04.2017 - 06.2018
- Planned and executed Mobikwik wallet project. Aim of this project is to maximize usage of wallet among corporate vendors in organized model such as College canteens, Corporate Cafeterias, Chain Accounts, Restaurants etc
- Delivered an exceptional level of service to each customer and merchants by listening to concerns and answering questions
- Train and work with field sales executives to maximize the sales and smooth experience for the Cx's
- Setting weekly sales goals for the sales team and monitor their performance and provide feedback to improve performance
- Increased usage by 50% in terms of transactions,GMV and user base over 6 month's period
- Worked closely with branding team to serve the merchants in better way
- Improved Staff Development
- Solved escalations of customers and merchants to deliver a high value of satisfaction to both
- Made such as offline offers, GMV analysis, User count increment, pipeline accounts etc. reports
Area Manager
Shadowfax Technologies
New Delhi
09.2015 - 03.2017
- Worked as an Area Manager-Sales&Operations
- Handling day to day sales & operations,understanding and solving queries of the vendors/ Customers
- Making network plan and route mapping and visiting the assigned territory on daily basis
- Implementing new processes and launching them
- Train team members
- Prepared daily, weekly and monthly reports
- Receive appreciation certificate during Big Billion Sale, held on Flipkart for outstanding work and making it successful in my territory.
Education
MBA - Marketing
Bangalore University
Bangalore 03.2015 - 06.2015
BBA -
SMU
New Delhi 04.2009 - 06.2012
12th - PCM
UPBoard
Agra 01.2008 - 01.2009
High School Diploma -
UP Board
Agra 03.2005 - 02.2006
Skills
Logistics sales
Training and development
3PLB2B Sales
Direct Sales
Quick learner
Positive learning process
Computer proficient
Operations management
Excellent communication
Reports generation and analysis
RetailD2C Sales
Lead Generation
B2C Sales
Lead Development
Business Development
Expense Control
MarketingVendor Management
Logistics Management
Staff Development & Leadership
Expanding the Company's Growth
Payment Gateway Platform
E-CommerceSaaSLogistics coordination
Relationship building and management
Timeline
BDM- Sales & Operations
Myntra
07.2021 - 09.2023
BDM- Sales
Shipyaari
06.2018 - 06.2021
Assistant Manager-Retail Organised
Mobikwik
04.2017 - 06.2018
Area Manager
Shadowfax Technologies
09.2015 - 03.2017
MBA - Marketing
Bangalore University
03.2015 - 06.2015
BBA -
SMU
04.2009 - 06.2012
12th - PCM
UPBoard
01.2008 - 01.2009
High School Diploma -
UP Board
03.2005 - 02.2006