Abhishek Joshi
Community Manager
New Delhi
Summary
Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures. Analyzing and predicting future business requirements, creating and managing valuable resources.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Community Manager
Inspire
Delhi
09.2024 - Current
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Monitored industry trends closely to identify opportunities for expansion or diversification in line with organizational goals.
Team Leader Operations
Concentrix
Gurgaon
06.2022 - 09.2024
- Leading a team of 25-30 Content moderators for a popular social media platform.
- Providing on hand support and creating an environment for free thinkers who actively pursue to provide a safe & enhanced user experience for the platform.
- Creating MBR, WBR for clients, actively trying to incorporate Concentrix core values in the team.
- Constantly developing and providing valuable feedback to the clients on their platforms T&S norms.
- Assisting to create a valuable workforce by analyzing SLA requirements, company's core values to deliver constant & scalable growth in the business.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Operations Team Leader
IEnergizer Pvt Ltd
Noida
06.2019 - 12.2021
- Worked in content moderation for a top tier gaming platform.
- Real time monitoring of content being uploaded on the platform in keeping with the platform's terms and conditions.
- Managing a team of over 20 moderators, creating productivity and quality reports.
- Maintaining the quality standards as prescribed by Service Level Agreement.
- Creating monthly rosters, APRs, MTD reports, analyzing training requirements.
- Worked in close loop with the internal appeals team, developers' relationship, community teams to foster and create a safe & enjoyable atmosphere for the users.
Inside Sales Manager
Edureka Co
Bangalore
06.2018 - 12.2018
- Worked as POC for client acquisition, explaining about product and bridging the technical connection in accordance to their career demand.
- Customer generation, lead acquisition, converting sales, maintain client database.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
Education
BTech - Automobile
ITM University
Gwalior 06.2013 - 06.2017
Skills
Customer support
MS office suite
Data analysis
Google analytics
JIRA project management
CRM software
Online moderation
JIRA project management
Timeline
Community Manager
Inspire
09.2024 - Current
Team Leader Operations
Concentrix
06.2022 - 09.2024
Operations Team Leader
IEnergizer Pvt Ltd
06.2019 - 12.2021
Inside Sales Manager
Edureka Co
06.2018 - 12.2018
BTech - Automobile
ITM University
06.2013 - 06.2017