Abhishek Joshi
Customer Success Manager
Bengaluru,KA
Summary
7+ years of experience driving sales growth on Amazon and other marketplaces through PPC, DSP, and retail media campaigns. Proven ability to scale brands, optimize ROI, and execute data-driven strategies. Skilled in cross-functional collaboration, stakeholder management, and enhancing product visibility for higher conversions
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Customer Success Specialist L4
CommerceIQ
10.2023 - Current
- Played a pivotal role in revitalizing underperforming Amazon Search Advertising accounts, successfully driving them to profitability, and contributing to a key 2025 client contract renewal in collaboration with the Customer Success and Ads Leadership teams.
- Oversaw a $6M annual advertising budget across Amazon Search, delivering a 40% year-over-year increase in ad-attributed sales, and a 12% uplift in operating profit through refined bidding, targeting, and creative optimization.
- Directed holistic growth strategies for a $10M HPC portfolio, leveraging automation and data-driven decision-making to expand market presence, and achieve an additional $50K in recurring annual revenue through consultative business partnerships.
- Delivered actionable insights and performance strategies across Amazon, Walmart, and Target ecosystems to strengthen retail media efficiency and maximize return on ad spend.
- Partnered with internal teams to refine onboarding processes, elevating customer engagement, adoption, and overall satisfaction.
- Developed and implemented customer engagement strategies that enhanced product understanding, increased retention, and supported long-term account growth, while mentoring junior team members to strengthen client communication and campaign execution. Leveraged CRM tools to track performance and interactions, ensuring accurate reporting, accountability, and operational efficiency.
Associate Manager
Publicis Groupe
01.2023 - 10.2023
- Optimized campaigns on CPM, CPA, CTR, VCR, and brand safety KPIs to improve client ROI.
- Managed programmatic ad campaigns across DSP platforms, ensuring flawless execution and reporting.
Media Analyst L2
Publicis Sapient
04.2022 - 01.2023
- Handled AMS & DSP campaigns for GSK (UK & FR markets), improving ROAS through keyword and budget optimization.
- Led client communications, providing media plans, forecasts, and detailed performance reports.
Amazon Marketplace Specialist
Comfort Click
09.2021 - 04.2022
- Managed Amazon PPC campaigns and organic ranking strategies to boost sales and product visibility.
- Supervised inventory, listing hygiene, and forecast planning for improved operational efficiency.
Digital Marketing Specialist
E-Vitamin Business Consulting
06.2019 - 09.2021
- Handled 100+ Amazon seller accounts, optimizing campaigns and reducing advertising costs.
- Developed promotion strategies, created weekly reports, and improved client sales performance.
Education
MBA - Human Resources & Finance
Bhabha Engineering Research Institute
Bhopal01.2020
B.E. - Computer Science
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bhopal01.2013
Skills
E-commerce strategy
Campaign optimization
Client communication
Budget management
Data analysis
Performance reporting
Programmatic advertising
Amazon PPC
Search advertising
Market analysis
Team leadership
Retail media
KPI tracking
Client retention
Certification
Amazon Certification (AWS & Marketplace Advertising)
Timeline
Customer Success Specialist L4
CommerceIQ
10.2023 - Current
Associate Manager
Publicis Groupe
01.2023 - 10.2023
Media Analyst L2
Publicis Sapient
04.2022 - 01.2023
Amazon Marketplace Specialist
Comfort Click
09.2021 - 04.2022
Digital Marketing Specialist
E-Vitamin Business Consulting
06.2019 - 09.2021
B.E. - Computer Science
Rajiv Gandhi Prodyogiki Vishwavidyalaya
MBA - Human Resources & Finance
Bhabha Engineering Research Institute