Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abhishek Kalambe

Pune

Summary

Having Excellent knowledge of IT support System Administrator, Possess excellent analytical and debugging skills, with the ability to identify and solve issues. Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Technical and Business Operations Analyst

Amdocs
Pune
03.2023 - 08.2024
  • Responsible for identifying and solving issues relating to the performance of the business operations
  • Trouble shooting technical issues
  • Maintaining the technology infrastructure and ensuring operational stability by adhering tools, policies, processes and procedure
  • Handling L2/L3 tickets for all end user IT issues and ensuring client follow ups
  • Diagnosing hardware and software faults, and resolving incidents impacting hosts or other environment
  • Handling Major Incident Tickets
  • Possessing knowledge and experience with Microsoft Office 365
  • Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
  • Providing support for shared drives, one drive
  • Providing support for multiple hardware and OS platforms including MAC
  • Looking after printer and remote access connectivity
  • VPN issues-BigIP client, seamless VPN, MFA Tasks
  • Creating knowledge articles and publishing
  • Windows Operating system and Active Directory
  • Worked on calls and chats as well
  • Assisting client's with citrix issues, as well as assisting on Virtual Machines (eg: VPNG and MyVdi).
  • Created scripts using PowerShell commands for automated management of AD objects.
  • Resolved issues related to authentication failures due to expired passwords or locked accounts.
  • Deployed new servers with Windows Server OS and configured them according to organization's standards.
  • Installed security patches for Windows Server operating systems and applications as needed.
  • Configured, tested, and maintained Office 365 environment for end users.
  • Collaborated with other IT teams on projects involving integration between existing systems and Office 365 solutions.
  • Created mailbox policies and assigned appropriate permissions to users.

Technical Support Engineer

Mphasis Ltd
02.2022 - 03.2023
  • Providing technical support for clients end users via multiple contact channels (Phone, Self service)
  • Technical support for users, working in a wide range of environment including Windows, Virtual machine like CITRIX and AWS and mobile operating systems
  • Diagnosing hardware and software faults, resolving network issues ad using remote desktop connections to provide immediate support
  • Helping user's with hardware, software and VPN issues
  • Looking after two projects simultaneously (Arnotts and Merlin Entertainment)
  • Collaborating with colleagues and the clients to provide superior customer service
  • Escalating help desk tickets to Level 2 support when outside the scope of L1 support.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
  • Analyzed system logs for potential problems or errors related to system performance or security threats.
  • Provided remote assistance to end-users when needed.
  • Coordinated with vendors and external support teams to resolve third-party software issues.
  • Resolved complex technical problems through root cause analysis techniques.

Rural Sales Officer

Bajaj Finserv
Pune
10.2020 - 02.2022
  • Selling instant personal loan within 3 hours online to Bajaj existing or new customer
  • Disbursement of RPL loans to the customer
  • Conducting training and new process updates for the team
  • Assisting new members in the team with process training
  • Coordinating with credit team and taking follow up for disbursement status
  • Creating new and existing employee id's on U-live
  • Solving technical issues coordinating with IT department
  • Achieved loan disbursement target within 3 hours TAT
  • KYC Verification Of leads
  • Updating customer information if any changes required
  • Sharing EOD reports on daily basis
  • Making ROI changes according to the loan schemes.
  • Identified customer needs and developed customized solutions.
  • Maintained accurate records of all sales activities and results.
  • Collaborated with other departments to ensure customer satisfaction throughout the process.
  • Provided detailed and accurate sales forecasts to senior management.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Lead Generator

HDB Financial Services
Pune
02.2020 - 08.2020
  • Responded promptly to customer queries via telephone or email.
  • Reviewed existing policy documents and made necessary changes as per customer requests.
  • Processed applications for health insurance policies and ensured accuracy of information provided.
  • Analyzed various health plans to determine which one best suits the customers' needs and budget.
  • Assessed customer needs and provided tailored solutions for their individual healthcare requirements.
  • Calculated premiums and established payment methods.
  • Developed coordinated protection plan by calculating and quoting rates for immediate coverage action for uninsured clients.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Collaborated with other departments within the bank to provide quality service to clients.
  • Participated in training sessions to stay up-to-date on changes in banking policies and procedures.

Rural Sales Officer

Teamlease (Bajaj Finserv)
Pune
10.2018 - 02.2020
  • Prepared weekly reports summarizing current sales performance metrics.
  • Selling instant loan to Rural clients within 3 hours TAT.
  • Sharing MIS reports by EOD
  • Tracked changes in the regulatory environment related to KYC standards and advised management accordingly.
  • Analyzed customer data to identify potential areas for cost reduction and improved efficiency.
  • Assessed the impact of changes in industry regulations on ROI calculations.
  • Maintained records of all client interactions using software systems such as Salesforce.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Verified accuracy of loan documents prior to approval.
  • Approved loan within specified limits or referred to appropriate approval level.

Junior Auditor

NSB
Pune
09.2017 - 08.2018
  • Collaborated with other departments in order to ensure accurate information was presented on all financial reports.
  • Conducted risk assessment procedures to identify potential areas of non-compliance with regulations.
  • Provided assistance with the development of reports summarizing audit findings and recommending corrective actions.
  • Analyzed financial statements for accuracy and completeness.
  • Analyzed financial records for errors or fraud using specialized software tools.
  • Participated in client meetings to discuss issues related to the internal control system review process.
  • Reviewed financial statements, identified discrepancies and communicated findings to senior auditors.
  • Performed audits of operational and financial areas to check compliance.
  • Updated client profiles with relevant KYC information.
  • Verified customer identity using public records, financial databases, and other resources.
  • Conducted risk assessments to identify potential areas of fraud or non-compliance.
  • Ensured timely completion of all assigned tasks within set deadlines.
  • Prepared detailed audit workpapers for review by senior auditors.

Education

BBA -

10.2015

Skills

  • Quick learner
  • Trouble Shooting
  • Network configuration
  • Analytics
  • Server and System Administration

Certification

  • SQL
  • Azure 900
  • Azure-104
  • Business Analytics
  • Six Sigma Yellow Belt
  • Windows Advanced Troubleshooting

Timeline

Technical and Business Operations Analyst

Amdocs
03.2023 - 08.2024

Technical Support Engineer

Mphasis Ltd
02.2022 - 03.2023

Rural Sales Officer

Bajaj Finserv
10.2020 - 02.2022

Lead Generator

HDB Financial Services
02.2020 - 08.2020

Rural Sales Officer

Teamlease (Bajaj Finserv)
10.2018 - 02.2020

Junior Auditor

NSB
09.2017 - 08.2018

BBA -

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Abhishek Kalambe