Abhishek Kalushte

Process Optimization and Reporting

· Develop and implement Standard Operating Procedures (SOPs) to streamline transshipment operations and reduce delays.

· Maintain and analyze weekly and monthly MIS reports, tracking transshipment efficiency and service levels.

· Identify bottlenecks in transshipment operations and recommend process improvements for enhanced performance.

Collaboration and Stakeholder Management

· Work closely with Trade Managers and Operations teams to ensure seamless transshipment processes.

· Develop and maintain Power BI dashboards to improve cargo visibility and support data-driven decision-making.

Operational Responsibilities

· Oversee and manage transshipment operations across PAN India, ensuring seamless cargo movement.

· Serve as the primary point of contact for Escalation of transshipment-related customer inquiries and issue resolution.

· Coordinate with various transshipment ports to optimize vessel connections and minimize dwell time.

· Monitor and analyze cargo backlog, transit times, and shipment delays to enhance operational efficiency.

· Ensure timely reporting of transshipment dwell times, delays, and key performance metrics.

Customer Service and Relationship Management

· Engage with VIP and key customers, providing real-time updates on shipment status.

· Handle escalations from customers and internal teams ensuring swift resolution of issues.

· Collaborate with regional and global teams to enhance service delivery and overall customer experience.

• Creating SOPs in order to have the smooth function of the process.
• TAT and FCR analysis of the agents.
• Aligning with our Counter colleagues to improve the quality.
• Handling Escalations.
• Working on the Invoice quality for better IQ.
• Creating reports for all accounts.

• Monitoring vessel schedules for all ship routes.
• Handling Post –Departure Operations for CMA and Partner vessels.
• Receiving various Information related to shipping operations at Port within the specified period.
• Reconciliation of information received from Trade management and Terminals.
• Identifying discrepancies if any, related to Load/Discharge/ Re stows/ Transshipment.
• Updating SOF into the system to enable Trade Management to measure vessel and Port Performances.
• Coordination and follow-ups with Terminals/ Trade Management and Agencies.
• Creating Port Call Reports (PCR) on reconciliation.
• Follow-up with Agencies for PCR approval and generation of Invoices according to Trade Management.
• Handling new Transitions and achieving agreed performance generate new business opportunities.

• Handled all end-to-end Import shipments of Care premium and Essential Customers.
• Handling all the customs-related processes for assigned Customers.
• Fetching weekly reports for Care Premium Customers and proactively following upon them.
• Drive correct and timely delivery of equipment at destination.
• Work in compliance with standard procedures and ensure service delivery.
• Handling Disputes (SAP/ERP).
• Ensure compliance with all statutory requirements viz customs/countries/ports.
• Involved in providing on-going training and assistance to junior staff and new joiners and assisting them to grow into competent employees.