Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhishek Kamat

pune

Summary

Sr. Tech Lead at Concentrix - Microsoft 365 with a proven track record in project management and technical troubleshooting. Expert in PowerShell scripting, I drive team collaboration and resolve complex issues efficiently, enhancing user satisfaction and operational performance. Passionate about leveraging technology to achieve impactful solutions.

Overview

10
10
years of professional experience

Work History

Sr. Tech Lead

Concentrix - Microsoft 365
Pune
07.2024 - Current

Technical Lead

Concentrix - Microsoft 365
Pune
08.2023 - 06.2024
  • Recommended improvements to facilitate team and project workflow.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Analyzed user needs and software requirements to determine design feasibility.
  • Performed root cause analysis for production incidents and identified permanent fixes.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Support Escalations Engineer

Concentrix - Microsoft 365
Pune
12.2022 - 07.2023

Support Engineer

Concentrix - Microsoft 365
Pune
10.2021 - 12.2022
  • Oversaw migration projects to Microsoft Office 365, ensuring seamless transition and minimal disruption to business operations.
  • Configured and maintained Exchange Online Server, ensuring reliable email communications across the organization.
  • Developed PowerShell scripts to significantly reducing manual workload and potential for human error.
  • Installed patches, hotfixes, service packs in order to maintain optimal performance of client systems.
  • Assisted clients with the Microsoft Exchange Server for email management.
  • Provided expert-level support and troubleshooting for Microsoft Office Suite, ensuring minimal downtime and maximized user satisfaction.

Associate Support Engineer

Concentrix - Microsoft 365
Pune
02.2020 - 10.2021
  • Conducted vulnerability assessments and implemented security measures on Microsoft platforms to protect against cyber threats via emails
  • Evaluated customer feedback received through surveys or other channels regarding usage experience of MS exchange products
  • Provided expert-level support and troubleshooting for Microsoft Office Suite, ensuring minimal downtime and maximized user satisfaction.
  • Provided technical guidance and recommendations on the selection of Microsoft products to meet business needs effectively.
  • Trained customers on how to use various features of Microsoft software applications including Word, Excel and Outlook.

2nd Line Support Engineer for Mail Servers

Concentrix - Virgin Media
Pune
10.2019 - 02.2020
  • Assisted with the setup of transactional emails such as order confirmations and password resets.
  • Identified needs of customers promptly and efficiently.
  • Provided technical support for customers via telephone or remote access sessions.
  • Assisted users with email-related problems such as email configuration, Login Issues along with email authencity checks

Tier 2 Technical Support Engineer

Concentrix - Virgin Media
Pune
10.2018 - 10.2019
  • Analyzed performance data from multiple sources to identify trends that could lead to potential issues.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Resolved escalated tickets by researching, analyzing, diagnosing, and identifying solutions.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Assisted in developing strategies for minimizing impact of future incidents through proactive monitoring techniques.
  • Coordinated with other departments on product enhancements or modifications based on customer feedback.
  • Documented all escalations including resolution steps taken as well as root cause analysis.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Provided technical support to customers and internal teams for escalated issues.
  • Collaborated with cross-functional teams such as operations, engineering, and support staffs to resolve critical incidents quickly.
  • Performed post mortem analysis after resolution of major incidents in order to identify areas for improvement.

Tier 1 Technical Support Representative

Concentrix - Virgin Media
Pune
10.2016 - 10.2018
  • Replaced faulty or damaged network hardware components to improve performance.
  • Documented procedures for installation, configuration and maintenance of devices.
  • Troubleshot electrical and mechanical defects for residential, commercial and industrial sites.
  • Connected wires and cables to terminals and completed necessary paperwork for each work order.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
  • Analyzed performance metrics to ensure optimal utilization of resources.
  • Provided technical support to end users in resolving wireless connectivity issues.
  • Supported end-users with network and device troubleshooting and diagnosis.
  • Optimized the configuration of wireless devices to maximize performance while minimizing interference from other sources.
  • Implemented security measures such as encryption and authentication protocols like 802.1x, WPA2, on the wireless network.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Quick Start Technician

Concentrix - Virgin Media
Pune
10.2015 - 10.2016
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Performed troubleshooting of hardware, software, and network systems.
  • Fostered positive relationships with customers, providing advice and support on technical queries.
  • Verified that all parts were present before beginning the installation process.
  • Performed job tasks while complying with company's safety procedures and guidelines.

Education

Some College (No Degree) - Commerce

St. Anglo Junior College
Pune

Skills

  • Project management
  • Root cause analysis
  • Microsoft Office 365
  • PowerShell scripting
  • Customer support
  • Team collaboration
  • Technical troubleshooting
  • Incident management
  • Issue troubleshooting

Timeline

Sr. Tech Lead

Concentrix - Microsoft 365
07.2024 - Current

Technical Lead

Concentrix - Microsoft 365
08.2023 - 06.2024

Support Escalations Engineer

Concentrix - Microsoft 365
12.2022 - 07.2023

Support Engineer

Concentrix - Microsoft 365
10.2021 - 12.2022

Associate Support Engineer

Concentrix - Microsoft 365
02.2020 - 10.2021

2nd Line Support Engineer for Mail Servers

Concentrix - Virgin Media
10.2019 - 02.2020

Tier 2 Technical Support Engineer

Concentrix - Virgin Media
10.2018 - 10.2019

Tier 1 Technical Support Representative

Concentrix - Virgin Media
10.2016 - 10.2018

Quick Start Technician

Concentrix - Virgin Media
10.2015 - 10.2016

Some College (No Degree) - Commerce

St. Anglo Junior College

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Abhishek Kamat