Open To Work
Abhishek Kannaujiya
Deoria
Summary
Currently serving as an Assistant Manager at HDFC Bank, efficiently handling cash transactions, high-value fund transfers, KYC processes, and risk management. Adept at ensuring regulatory compliance, fraud prevention, and seamless customer service while driving business growth through cross-selling financial products. Previously held roles as Senior Executive at Utkarsh Small Finance Bank and Executive at HDFC Bank (HDB Financial Services), gaining expertise in clearing operations, financial transaction verification, and banking process optimization. Strong problem-solving, analytical, and relationship-management skills with a keen focus on enhancing operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
HDFC Bank
2022.12 - Current
- Efficiently handling cash transactions, including deposits, withdrawals, fund transfers, and account-related services.
- Processing and verifying high-value transactions while ensuring accuracy and security.
- Managing demand drafts, pay orders, and cashier's checks for customers.
- Handling foreign currency exchange transactions (if applicable) following RBI guidelines.
- Assisting customers with account opening, KYC updates, and other banking services.
- Ensuring all transactions adhere to banking policies, RBI guidelines, and regulatory frameworks.
- Implementing anti-money laundering (AML) and fraud prevention measures.
- Verifying customer documents for authenticity and compliance with KYC norms.
- Conducting regular audits and maintaining proper documentation to mitigate operational risks.
- Addressing customer queries regarding account statements, transaction discrepancies, and service-related concerns.
- Providing prompt resolutions for complaints and escalating complex issues to the relevant department.
- Educating customers about digital banking, mobile banking, and self-service options for better convenience.
- Ensuring a smooth and hassle-free customer experience by reducing wait times and streamlining processes.
- Promoting bank products such as savings and current accounts, fixed deposits, loans, credit cards, and investment services.
- Identifying customer needs and providing personalized financial solutions.
- Supporting branch sales targets by cross-selling relevant financial products.
- Assisting in marketing campaigns and initiatives to increase customer engagement.
- Maintaining accurate cash registers, ensuring seamless end-of-day balancing and reporting.
- Conducting periodic cash audits and managing cash inflows and outflows effectively.
- Coordinating with vault custodians for cash replenishment and security measures.
- Preparing reports on daily transactions, customer interactions, and cash handling for branch records.
Senior Executive
Utkarsh Small Finance Bank
2022.01 - 2022.12
- Processing customer transactions, including deposits, withdrawals, and fund transfers.
- Managing cash flow and ensuring accurate balancing of the teller counter.
- Handling customer complaints and providing effective solutions.
- Adhering to bank policies and security protocols to prevent fraud.
- Supporting branch operations and cross-selling banking products.
Executive
HDFC Bank (HDB Financial Services)
2018.07 - 2022.01
- Processing inward and outward clearing of cheques and other banking instruments.
- Verifying and reconciling financial transactions to ensure accuracy.
- Coordinating with branches and other banks for clearing-related operations.
- Ensuring compliance with RBI guidelines and bank policies.
- Maintaining records and generating clearing reports for audit purposes.
Education
Bachelor of Commerce -
Deen Dayal Upadhyaya University
GorakhpurSkills
- Cash Handling & Teller Operations
- Customer Service & Relationship Management
- Clearing & Payment Processing
- Transaction Monitoring & Compliance
- Banking Software & Core Banking Systems
- Risk Management & Fraud Prevention
- Team Collaboration & Communication
- Microsoft Word
- Microsoft Excel
- Data Entry
- Tally
- Branch operations support
- Problem solving
- Team leadership
- Cash handling
- KYC compliance
- Transaction verification
- Fraud prevention
- Regulatory adherence
- Customer relationship management
- Cross-selling techniques
- Effective communication
Certification
- IRDA
- Course on Computer Concepts
Personal Information
- Date of Birth: 10/28/95
- Gender: Male
- Marital Status: Single / Unmarried
Contact Info
09129159176
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
₹45000/yr - ₹200000/yrTimeline
Assistant Manager
HDFC Bank
2022.12 - Current
Senior Executive
Utkarsh Small Finance Bank
2022.01 - 2022.12
Executive
HDFC Bank (HDB Financial Services)
2018.07 - 2022.01
Bachelor of Commerce -
Deen Dayal Upadhyaya University