Abhishek Kardam
Delhi
Summary
Having 9 years of experience in insurance industry and accomplished professional with extensive expertise in leadership skills, team supervision, and performance monitoring. Demonstrates proficiency in team building coordination, knowledge sharing, and employee coaching and mentorship. Adept at managing Key Performance Indicators (KPIs), conducting employee performance reviews, and implementing quality control procedures. Skilled in Microsoft Excel, training and development, and team performance data analysis. Committed to process improvement and issue resolution to enhance overall team productivity. Career goal: To leverage leadership proficiency to drive organisational success through strategic team development strategies.
Experienced in leading teams to achieve project goals, fostering collaborative environment, and resolving conflicts with ease. Demonstrates strong communication skills and knack for motivating team members. Consistently drives performance improvements and ensures high standards of quality.
Overview
10
10
years of professional experience
Work History
Team Leader
Policybazaar.com
Gurgaon, India
06.2024 - Current
- Drive Targets: Ensure your team meets or exceeds daily, weekly, and monthly revenue and lead-conversion goals
- Team Management & Coaching: Conduct regular call audits, provide floor coaching, and run training on objection handling and closing techniques.
- Quality & Compliance: Ensure all team members adhere to regulatory and internal insurance compliance guidelines during customer interactions.
- Operations: Monitor attendance, manage staffing, and handle higher-level customer or client escalations.
- Reporting: Analyze MIS data and track KPIs to identify performance gaps and develop stronger calling strategies.
- Resolved complex customer enquiries, disputes and complaints.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Managed project timelines and delegated tasks effectively, ensuring timely completion of objectives.
Subject Matter Expert
Policybazaar.com
Gurgaon, India
06.2021 - 06.2024
- Team Leadership & Coaching: Direct a team of 15–20 sales associates, audit real-time phone calls, and share constructive feedback to improve conversion rates.
- Sales Targets: Drive daily, weekly, and monthly sales targets for the team.
- Training & Development: Train associates on call calibrations, product updates, mock calls, and effective sales pitching
- Performance Management: Track associate productivity, manage rosters, handle attrition, and prepare sales performance reports for management.
- Strategic Forecasting: Perform monthly sales forecasting and competitive analysis to determine key strategic focus areas.
- Skills: Strong sales and negotiation skills, excellent call coaching and team-building capabilities, and proficiency in analyzing performance metrics.
Senior Sales Executive
policybazaar.com
Gurgaon, India
06.2018 - 06.2021
- Adapted selling style based on customer profile and requirements.
- Led a team of sales professionals, providing training and mentorship to enhance performance.
- Achieved and surpassed sales targets consistently, contributing significantly to the company's growth and profitability.
Sales Executive
Policybazaar.com
Gurgaon, India
11.2016 - 06.2018
- Needs Analysis: Assess customer requirements and recommend the most suitable insurance or financial products.
- Lead Conversion: Act on inbound and outbound leads provided by the company to fix appointments and make sales.
- Product Pitching: Clearly explain product features, benefits, premiums, and terms to prospects.
- Relationship Management: Build long-term client relationships and ensure smooth onboarding and post-sales assistance.
- Sales Closure: Handle customer queries and objections, manage follow-ups, and drive end-to-end sales closure to meet daily or monthly revenue targets.
- Target Achievement: Meet and exceed individual daily, weekly, and monthly sales targets.
- Documentation: Manage end-to-end processing, including client documentation, verification, and application submission.
- Customer Relationship: Deliver excellent post-sales assistance, ensure smooth policy issuance, and maintain records in the company’s CRM system
Education
Master of Business Administration - Marketing management
Swami Vivekanand subharti university
Meerut 10-2024
Bachelor of Business Administration - business management
MANGALAM SCHOOL OF MANAGEMENT & TECHNOLOGY
Delhi07-2018
SSC - Science
UP board (uttar Pradesh)
Aligarh05-2015
10th - Science
CBSE BOARD
Delhi05-2013
Skills
- Team supervision
- Leadership proficiency
- Team building coordination
- Knowledge sharing
- Performance monitoring
- Team development strategies
- Microsoft Excel
- Training and Development
- Team performance data analysis
- Communication excellence
- Employee coaching and mentorship
- Employee performance reviews
- Customer relationship building
- Task prioritising
- Team target forecasting
- Real-time supervision
- Issue resolution
- Process Improvement
- Key Performance Indicator (KPI) management
- Performance evaluation
- Personnel training
- Quality control procedures
Languages
English
Hindi
Languages
6,C2,5,C1
Hobbies and Interests
Travelling
Timeline
Team Leader
Policybazaar.com
06.2024 - Current
Subject Matter Expert
Policybazaar.com
06.2021 - 06.2024
Senior Sales Executive
policybazaar.com
06.2018 - 06.2021
Sales Executive
Policybazaar.com
11.2016 - 06.2018
Master of Business Administration - Marketing management
Swami Vivekanand subharti university
Bachelor of Business Administration - business management
MANGALAM SCHOOL OF MANAGEMENT & TECHNOLOGY
SSC - Science
UP board (uttar Pradesh)
10th - Science
CBSE BOARD