ABHISHEK KAUHAL

Banking Operations Manager

HDFC BANK LTD-Agra

07.2007 - Current

Presently associated with HDFC Bank Ltd as Branch Operation Manager at Agra, Handling the Team of 24 Staff's and responsible for daily end to end Operation activities with taking best quality output of all available Manpower resources as per bank laid down process with considering time management , A thorough professional with a passion for excellence and the ability to Big Team handle , volumes and various banking products anticipate and meet bank needs and an insatiable desire to attain the highest levels of quality and service standards through leading operations and customer service desk.
Provide effective leadership, clear guidance and appropriate program development and coordination of all day-to-day financial activities of Division daily develop and implement strategies and plans to meet bank needs and an insatiable desire to attain the highest levels of quality and service standards through leading operations and customer service desk objectives .
Team Handling for Retail Assets Loan Disbursement for Working Capital Products ie ( BBG ,EEG ,Mortgage ,SAB ,AGRI ,HCF ,INFRA ) & Installment Loan Products ie (TW , AL , PL , BL , JLG , CTG , TL , Consumer Loan , Gold Loan) to handling bulk volumes along with equally work distribution between Team members for get quality output from available resources as per bank norms also ensuring error free work with-in bank define TAT .
Taking care Legal / Valuation process along with Vendor Management.
Taking care of Property Management activities considering of Property Vaulting & Property Releasing process , As considering to BOM position has been responsible that correct and complete set of Property docs has been mortgage at bank as per bank laid down process.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Trained employees on proper procedures and strategies to improve productivity.
Maintained branch files for major accounts, investments and employees.
Supported Business team by understanding and addressing impacts of new process & policies, Regulatory requirements for implementation of daily txn's .
Establish and forge relationships with other empanel Vendors to collaborate and facilitate development and integration of operating program initiatives and activities.
Direct and develop efficient methods, internal controls, programs, and procedures to improve cost effectiveness, streamline laid down processes into local operational structures, and assure conformity with sound team work management along with Team Building .
Assists with projects, presentations and MIS Management as assigned by Hdfc Bank Leadership Team.
Maintained friendly and professional customer interactions.
Responsible for all Audits (Internal / Process & QIG audit) and ensuring that branch always rated with "SATISFACTORY RATING" and Bank process and policies need to follow at Branch end on imitate basis .
MIS Management for UP State and Agra Circle Branch's to provide clear and clean reports to Senior Management.
Handling ATM management where taking care of Agra City ATM that ATM's are in proper working condition, Sufficient fund availability in ATM's, Proper Hygiene mange in available ATM's area and timely issue resolve with proper co-ordination with Vendor's.
Has been handled Retail Liabilities Products where taking care of CASA A/c opening, FD & RD processing, Customer Instruction responsible for complete set of docs need to be processes of various accounts as per norms and ensuring accounts activation with-in TAT and without any error .
Organizing & actively participation of Bank CSR activities like, Blood Donation Camps, Plantation Activity under GO Green Mission, Distribution Food at OLD Age Home's, Providing Basic banking information to Physically Week People.
Has an aptitude for and keen understanding of software and has exposure to numerous banking software such as Leaser Soft, Shock & AWE, Finacle, Finware, Flexcube, LOS, Lentra, TOS , RAMS and Host among others.