

Accomplished Order Processing Through SAP & Customer Service Representative with extensive experience in inventory management, customer dispute resolution, and service desk operations at Carestream Health Pvt. Ltd. Proven track record as a Senior Accounts Specialist / SME at JP Morgan Chase & Co., adept at managing customer interactions, resolving complex issues, and driving business growth through upselling and cross-selling. Demonstrated leadership in supporting teams, conducting training sessions, and ensuring process compliance. Former Senior Collection Specialist with expertise in credit card collections and tailored payment solutions at Radius Global Solutions. Skilled in SAP order processing, advanced Excel, public speaking, and customer complaint handling. Career goal: to leverage comprehensive customer service skills to enhance client satisfaction and operational efficiency.
CUSTOMER SERVICE EXECUTIVE | SUBJECT MATTER EXPERT (SME)
Consistently focused on key performance metrics including CSAT, Call Quality, Adherence, AHT, and overall customer experience.