Summary
Overview
Work History
Education
Skills
Languages
Hobbies and interests
Timeline
Generic
Abhishek Khaire

Abhishek Khaire

Mira Road East

Summary

Accomplished Order Processing Through SAP & Customer Service Representative with extensive experience in inventory management, customer dispute resolution, and service desk operations at Carestream Health Pvt. Ltd. Proven track record as a Senior Accounts Specialist / SME at JP Morgan Chase & Co., adept at managing customer interactions, resolving complex issues, and driving business growth through upselling and cross-selling. Demonstrated leadership in supporting teams, conducting training sessions, and ensuring process compliance. Former Senior Collection Specialist with expertise in credit card collections and tailored payment solutions at Radius Global Solutions. Skilled in SAP order processing, advanced Excel, public speaking, and customer complaint handling. Career goal: to leverage comprehensive customer service skills to enhance client satisfaction and operational efficiency.

Overview

3
3
Languages
12
12
years of professional experience

Work History

Order Processing & Customer Service Representative

Carestream Health Pvt. Ltd.
Mumbai
09.2024 - Current
  • Order Processing & Inventory Management: Executed parts replenishment and stock tracking via SAP transaction codes (T-codes), validating purchase orders (POs) and maintaining strict turnaround times for mission-critical inventory.
  • Served as primary escalation point for critical customer disputes, resolving complex issues to enhance client satisfaction and reinforce brand trust.
  • Service Request & Ticket Lifecycle: Managed end-to-end inbound service desk operations across phone and email channels, triaging, logging, and dispatching high-priority tickets for equipment breakdowns, preventive maintenance, and technical faults.
  • Coordinated dispatch workflows by liaising with field service engineers, biomedical technicians, channel partners, and dealers to clarify technical requirements and reduce equipment downtime.
  • Access Governance & System Security: Administered Secure Link access provisioning for biomedical systems, rigorously auditing prerequisite credentials, security policies, and technical certifications (including Carestream compliance standards) prior to clearance.
  • Maintained audit-ready documentation for access authorizations, vendor verifications, and order fulfilment actions, consistently exceeding operational compliance and SLA benchmarks.

Senior Accounts Specialist / SME

JP Morgan Chase & Co.
Mumbai
03.2019 - 06.2024

CUSTOMER SERVICE EXECUTIVE | SUBJECT MATTER EXPERT (SME)

  • Subject Matter Expert (SME)
  • Managed inbound customer interactions for Consumer and Business Credit Cards, handling account queries, transactions, financial concerns, complaints, and service requests.
  • Resolved complex customer issues through effective problem-solving, process knowledge, and first-contact resolution, while maintaining high service standards.
  • Managed customer escalations end-to-end, reducing repeat contacts and ensuring timely and accurate resolutions.
  • Identified upselling and cross-selling opportunities based on customer needs and eligibility, supporting business growth.

Consistently focused on key performance metrics including CSAT, Call Quality, Adherence, AHT, and overall customer experience.

  • Supported a team of 18+ associates in collaboration with the Team Leader, ensuring smooth day-to-day operations and process adherence.
  • Served as a key point of contact for process clarifications, complex cases, escalations, and workflow guidance.
  • Conducted process training, knowledge-sharing sessions, and onboarding support for new and existing team members.
  • Provided real-time coaching and feedback to improve quality, productivity, process compliance, and customer handling.
  • Communicated process updates, policy changes, and system enhancements to the team, supporting consistent implementation.
  • Bridged communication between associates and leadership for operational issues, escalations, and process improvements.

Senior Collection Specialist

Radius Global Solutions
04.2016 - 03.2019
  • Collected payments for credit cards through inbound and outbound calls, delivering exceptional customer experiences.
  • Handled inbound and outbound calls for Amex card collection, ensuring effective communication and resolution.
  • Provided tailored payment plans and options for Amex credit cardholders to facilitate timely repayments.
  • Handled calls for First Party Collections with providing excellent customer service. Records customer inquiries by documenting inquiry and response in customers' account.
  • Managed customer inquiries related to all card types, including Black Cards.
  • Improved quality service by recommending improved process.

Customer Service Representative

Customer First Pvt Ltd
12.2014 - 03.2016
  • Maximised customer satisfaction by resolving service issues promptly.
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.
  • Handled technical support calls for HP laptops and desktops, resolving client queries effectively and ensuring customer satisfaction.
  • Promoted and sold desktop and laptop computers along with hardware components in fast-paced retail settings, enhancing customer experience and driving sales.

Education

Bachelor Of Commerce -

Pt. Ravishankar Shukla University
Raipur, C.G.
04-2012

H.S.C -

Central Board of Higher Education
01-2009

S.S.C -

Central Board of Higher Education
01-2007

Skills

  • Customer Service
  • Leadership and Teamwork
  • Customer complaint handling
  • SAP order processing
  • Advanced Excel
  • Public speaking
  • Upselling and cross-selling

Languages

English
Hindi
Marathi

Hobbies and interests

  • Continuous Learning & Professional Development
  • Leadership & Personal Development
  • Fitness & Wellness
  • Technology & Learning New Tools

Timeline

Order Processing & Customer Service Representative

Carestream Health Pvt. Ltd.
09.2024 - Current

Senior Accounts Specialist / SME

JP Morgan Chase & Co.
03.2019 - 06.2024

Senior Collection Specialist

Radius Global Solutions
04.2016 - 03.2019

Customer Service Representative

Customer First Pvt Ltd
12.2014 - 03.2016

Bachelor Of Commerce -

Pt. Ravishankar Shukla University

H.S.C -

Central Board of Higher Education

S.S.C -

Central Board of Higher Education
Abhishek Khaire