Abhishek Komal
Deputy Manager
Gautam Buddha Nagar
Summary
- 8+ years’ experience in Customer Service and E-governance Consulting.
- Experienced in Program Management roles with Govt. clients at National and State level which includes working with senior Govt. officials.
- Prior experience of working with Ministry of Road Transport, UIDAI, Ministry of Labour & Employment, Food Corporation of India and DMIC.
- Hands on experience in implementation and monitoring of ICT/e-Governance Projects including Nirbhaya Scheme, PMAY-G Scheme, DMIC etc.
- Experience in Bid Process Management, Business Process Re-engineering, Process Improvement. Experience in handling a large team size (400+) .
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Sr. Consultant
Deloitte
04.2022 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Determined areas for improvement and implemented processes to alleviate problems.
- Closely monitored and updated company systems for efficiency, output and other factors to improve overall productivity.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Streamlined key process for entire department by implementing method to improve efficiency.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Streamlined processes to cut downtime and optimize employee productivity.
Sr. Consultant
Ernst & Young
New Delhi
11.2021 - 04.2022
- Analyzed problematic areas to provide recommendations and solutions.
- Determined areas for improvement and implemented processes to alleviate problems.
- Closely monitored and updated company systems for efficiency, output and other factors to improve overall productivity.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Streamlined key process for entire department by implementing method to improve efficiency.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Streamlined processes to cut downtime and optimize employee productivity.
Deputy Manager
Delhi Integrated Multi Model Transit System
New Delhi
01.2021 - 11.2021
- Drafting the Request for Proposal (RFP) document for the selection of implementation agency at State/UT
- Drafting the Standard Operating Procedure (SoP) for Vehicle Location Tracking Device (VLTD) activation and registration and Integration of Application with Emergency Response System
- Co-originating with NIC for the readiness of the Cloud Infra Structure for hosting the State/UT backend system
- Process Improvement for smooth installation of VLTD devices in all public service vehicles
- Analyzing the State/UT proposal for funding under the Scheme
- Undertake periodic audit to States/UTs (once per milestone) implementing the Project under the Scheme to assess the progress at the ground level
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Gathered and analyzed large amounts of data to determine improvement projections.
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Collected, arranged and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Assistant Manager
National Institute for Smart Government
New Delhi
09.2019 - 12.2020
- Gathered and analyzed large amounts of data to determine improvement projections.
- Evaluated impact of process change on overall
- Conducted focus groups, surveys and feedback sessions to gather input from stakeholders.
- Improved efficiency and effectiveness of performance and management of processes across departments.
- Generated reports detailing findings and recommendations.
- Identified, developed and implemented necessary process improvements for key initiatives.
Assistant Manager
Deloitte
New Delhi
07.2018 - 12.2018
- Mapping the requirements to Application process
- Requirement Gathering from client through various available tools such as Interaction with stakeholders, one-to-one meeting, workshops, questionaries’ and/or brainstorming
- Documentation of project documents such as AS-IS report, To-BE report, Process Map for Business Process Re-engineering
- Assisting senior Govt Officials (FCI) with data and reports as and when required
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Gathered, documented and modeled data to assess business trends.
Executive
NEC Technologies India Pvt
Noida
03.2016 - 04.2018
- Used standard methodologies and tools to document processes and procedures.
- Worked with customers to establish and maintain excellent working relationships, resolve issues and promote team services and capabilities.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
Project Coordinator
Itech Mass Pvt. Ltd.
Noida
11.2014 - 02.2016
- Coordinated presentations for customers and project members to detail project scope, progress and results.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
Technical Support Engineer
Ienergizer
10.2013 - 10.2014
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Performed root cause analysis of reported issues to enact corrections.
- Updated and maintained current customer support database.
- Gathered trend data from customer calls and interactions.
- Documented faults and bugs for referral to development staff for use in updates.
- Maintained response times to support business continuity.
Assistant Manager
PWC
Noida
01.2019 - 09.2019
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Established and oversaw performance targets for call center associates.
- Collected and analyzed call center statistics, sales rates, costs and customer service metrics.
- Determined quality assurance benchmarks and set standards for improvement.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Education
MBA - Information Technology
Suresh Gyan Vihar University
Jaipur 04.2019 - 05.2021
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Priyadarshini Indira Gandhi College of Engineering
Nagpur 08.2008 - 08.2012
Skills
Project Management
Certification
PMP - Project Management for Beginners
Timeline
Sr. Consultant
Deloitte
04.2022 - Current
Sr. Consultant
Ernst & Young
11.2021 - 04.2022
Deputy Manager
Delhi Integrated Multi Model Transit System
01.2021 - 11.2021
Assistant Manager
National Institute for Smart Government
09.2019 - 12.2020
MBA - Information Technology
Suresh Gyan Vihar University
04.2019 - 05.2021
Assistant Manager
PWC
01.2019 - 09.2019
Assistant Manager
Deloitte
07.2018 - 12.2018
Executive
NEC Technologies India Pvt
03.2016 - 04.2018
Project Coordinator
Itech Mass Pvt. Ltd.
11.2014 - 02.2016
Technical Support Engineer
Ienergizer
10.2013 - 10.2014
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Priyadarshini Indira Gandhi College of Engineering
08.2008 - 08.2012
Similar Profiles
Henry CharlesHenry Charles
Audit Assistant Manager at DeloitteAudit Assistant Manager at Deloitte
PRIYANKA PAWAR VADAIGHARPRIYANKA PAWAR VADAIGHAR
AWS DevOps Engineer at DeloitteAWS DevOps Engineer at Deloitte
SRI HARSHA PAMULAPATISRI HARSHA PAMULAPATI
Senior Consultant at DeloitteSenior Consultant at Deloitte
Sandalee ShrivastavaSandalee Shrivastava
Level 2 Analyst at DeloitteLevel 2 Analyst at Deloitte
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)