Abhishek Kumar
Jharkhand
Summary
Organize and trustworthy applicant that excels at handling several responsibilities while maintaining an optimistic outlook. Ability to accept more responsibility in order to achieve group objectives. The pursuit and maintenance of a full-time job requiring strong time management, interpersonal, and problem-solving abilities, as well as professional obstacles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Fraud Prevention Representative
TTEC
12.2022 - Current
- Carrying out inspections for identification and verification.
- Overseeing data extraction so that consumer data can be reprocessed.
- Investigating raised alerts concerning a client's identity.
- Preventing fraud onboarding.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Summarized all key information regarding investigation into detailed report.
Customer Support Specialist
Tech Mahindra Business Services
10.2020 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Provided primary customer support to internal and external customers.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Education
Bachelor of Technology - Civil Engineering
MATS University
Raipur, India05.2017
Skills
- Investigation Techniques
- Identity Verification
- Transaction Monitoring
- Trend Analysis
- Fraud Detection
Certification
- HTML, CSS, JavaScript
- Python
- SQL
Timeline
Fraud Prevention Representative
TTEC
12.2022 - Current
Customer Support Specialist
Tech Mahindra Business Services
10.2020 - 01.2022
Bachelor of Technology - Civil Engineering
MATS University
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