ABHISHEK KUMAR
Delhi
Summary
Exceptional Operations Specialist with over 9 years in banking, gaming and financial environments. Sound foundation of financial management and operational support. Meticulous auditor with eye for data anomalies and unusual account activities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Operations Specialist for Disputes
Itsacheckmate Pvt. Ltd.
11.2024 - Current
- Onboarding Clients
- Analyzing reasons for Refund requests
- Disputing refunds after checking their eligibility criteria
- Updating Excel sheets with required information
- Preparing reports after disputing refunds.
- Mapping locations in CRM tool.
- Communicating with Customers & Clients.
ARISE SOLUTIONS
- 10.2023
- Handling Billing, Technical, and In-Game queries and resolving them for worldwide customers
- Processing refunds after verifying eligibility criteria
- Investigating to distinguish between those that are fraudulent, unauthorized, or disputed
- Crediting Missing purchased contents after verification.
BARCLAYS BANK
09.2022 - 06.2023
- Handling Billing queries for U.K
- Customers
- Investigating and resolving disputed/ unauthorized transactions
- Investigating to distinguish between transactions that are fraudulent, unauthorized, or disputed
- Identifying & Resolving Formal Complaints
- Assisting with Direct debit/Standing Order queries
- Handling GDPR requests
- Investigating root cause of failed transactions
- Handling Standing Order/ Direct Debit queries
- Processing refunds after verifying eligibility criteria.
Executive customer service for EA Sports
IENERGIZER IT SERVICES
11.2014 - 3 2022
- Handling Accounts and Billing queries for worldwide customers
- Performing Identification & Verification
- Investigating the root cause for failed orders and sharing steps to resolve them
- Updating Account details like E-mail, Home address, Payment methods, and Security questions
- Handling GDPR requests and formal complaints
- Processing refunds after verifying the eligibility criteria
- Escalating Billing disputes to the relevant teams
- Investigating unauthorized / disputed transactions
- Restoring Compromised accounts.
Education
High School Diploma -
University of Pune
PuneSkills
Excellent Communication
Problem-Solving abilities
Team Management
Client Onboarding
Operational Excellence
Analytical Skills
Leadership abilities
Operations Management
Tools Worked On
- Salesforce
- Zen desk
- Jira
- Help Shift
- Omega
- Slack
- Confluence
- Advisor Hub
- Tableau
Achievement Analysis
Have been the top performer throughout my tenure. Trained and guided new joiners to drive effective manpower operations. Drove new initiatives' to solve customer issues.
Certification
Diploma in Computer Applications
Timeline
Senior Operations Specialist for Disputes
Itsacheckmate Pvt. Ltd.
11.2024 - Current
BARCLAYS BANK
09.2022 - 06.2023
Executive customer service for EA Sports
IENERGIZER IT SERVICES
11.2014 - 3 2022
ARISE SOLUTIONS
- 10.2023
High School Diploma -
University of Pune
Diploma in Computer Applications
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