Abhishek Kumar
West Bokaro
Summary
Motivated ´Quality Assurance Specialist´ possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
7
7
years of professional experience
Work History
Quality Assurance Specialist
TTEC
Ahmedabad
01.2024 - Current
- Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
- Identified areas of improvement within the existing Quality Management System.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Developed and maintained quality assurance protocols, processes and procedures.
- Analyzed data from inspection results for trends in order to recommend process improvements.
Fraud Analyst
TTEC
Ahmedabad
12.2022 - 12.2023
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
- Collaborated with other departments on investigations as needed to review evidence, analyze data, and prepare reports for management.
- Generated daily, weekly, monthly, quarterly reports on fraud trends and patterns.
- Created strategies to reduce instances of fraud by identifying vulnerabilities in existing processes.
Customer Service Consultant (IT Support)
Tech Mahindra
10.2020 - 12.2021
- Created customized solutions to customer issues by utilizing product knowledge and problem-solving skills.
- Provided accurate information regarding product features, pricing, availability and services.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.
- Developed relationships with customers to ensure repeat business opportunities.
Assistant Designer
theinstaller.in
09.2017 - 11.2019
- Organized meetings with clients to discuss design plans.
- Drafted technical specs such as measurements and construction details for samples.
- Collaborated with other team members on product development projects.
- Prepared detailed presentations for client review meetings.
- Participated in monthly trend forecasting sessions to identify upcoming trends.
- Reviewed sales reports to determine which products were most popular with customers.
Education
Bachelor of Technology - BTech - Civil Engineering
MATS University, Raipur
05.2017
Intermediate in Science -
D.A.V. Public School - India
03.2013
Higher Secondary -
D.A.V. Public School - India
03.2011
Fellow - CCBP 4.0 Intensive
NxtWave
Skills
- Leadership
- Risk Management
- Root Cause Analysis
- Analytical mindset
- Time Management
- Critical Thinking
- Special projects
- Client Services
- Data Analysis
- Fraud identification
- Banking operations
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
Quality Assurance Specialist
TTEC
01.2024 - Current
Fraud Analyst
TTEC
12.2022 - 12.2023
Customer Service Consultant (IT Support)
Tech Mahindra
10.2020 - 12.2021
Assistant Designer
theinstaller.in
09.2017 - 11.2019
Bachelor of Technology - BTech - Civil Engineering
MATS University, Raipur
Intermediate in Science -
D.A.V. Public School - India
Higher Secondary -
D.A.V. Public School - India
Fellow - CCBP 4.0 Intensive
NxtWave
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