Abhishek Kumar
BANGALORE URBAN
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
10
10
years of professional experience
Work History
Manager - Sales
Sorting Hat Technologies Pvt ltd (Unacademy)
Bengaluru
2021.02 - Current
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Created and presented monthly reports to management on sales performance.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Met back to back half-yearly and yearly targets from past 3 years. Experience in working on different business models. Worked for B2B and B2C models of State PSC exams, UPSC, Banking and Defence.
- Handled a maximum team size of 122 members along with 10 supervisors and generated more than 1 Cr revenue on regular basis.
- Achieved overall ~106% target for financial year 2022-2023 and 102% for the financial year 2023-2024 respectively.
Team Leader - Builder Channel
NoBroker Technologies Solutions Pvt ltd
Bengaluru
2020.06 - 2021.02
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Led a team of around 25 members out of which 15 were in Inside sales and 10 were on field sales.
- Used to have meetings with builders and understand/identify the business requirements. Basis that, we used to hand over to the concerned SPOC.
- Worked on various B2B business models within the organisation.
Team Lead - Central Vendor Management
Bundl Technologies Pvt ltd (Swiggy)
Bengaluru
2017.06 - 2020.05
- Joined as Senior Social Media Executive where-in I used to handle critical escalations and customer grievances on various social media channels like
Instagram, Facebook, Twitter and Google Play Store - Got promoted as Quality Analyst within 4 months through IJPs where I used to audit the chats, calls, social media posts etc
- Apart from auditing, publishing quality dashboards (Monthly/weekly), Agent wise analysis for top quartile bottom quartile, conducting calibration with operations, rolling out updates on the floor, C-Sat/D-Sat analysis, agent improvement monitoring and ad-hoc activities were among other core tasks.
- As the organization extended its width across cities, we handed over a few operations to our outsourced partners like Aegis, Kochar, CBSL and Tech Mahindra. I was handed over the charges for Tech Mahindra operations located in Gurugram, Gandhi Nagar and Chandigarh
- Got promoted and joined the corporate supply chain on November 1st, 2018 as Team Lead - Central Vendor Management
- As a lead, I used to take care of the PAN India level restaurant/store onboarding, their photoshoot, real time challenges like updating menu, catalog, email id and phone number etc
- Responsible for b2b institutional tie up and coordination with CXO people for the proposed partnership
Senior Executive - Business Developement
NoBroker Technologies Solutions Pvt ltd
Bengaluru
2015.10 - 2017.02
- Worked as an individual contributor for on-boarding more than 60 houses on the NoBroker portal and making them live within the stipulated timeline including the photo shoot, installing the necessary furniture to make the home fully furnished as per the client’s requirement
- Managing the house throughout the agreement period and taking the charge of rental collection from tenants and payment to the owners every month
- Managing the utility bill records for the on boarded house and taking care of all the tenant & owner related issues to ensure the smooth customer experience
- Maintaining the relationship with the vendors for the smooth supply
- Additionally, I worked in the builder channel of the organization to get bulk leads and paid subscribers for our portal.
Financial Advisor
NSC MCX
Bengaluru
2014.12 - 2015.08
- Used to provide information regarding mutual funds
- Helped the clients maintain their folios as per the risk appetite
- It was a B2B profile where we used to fix appointments with Corporate clients and provide a demo to their employees for bulk engagement.
Education
Bachelor of Engineering - Mechanical Engineering
VTU
Belgaum, KA2014-06
Senior Secondary Exams -
Kendriya Vidyalaya
Mughalsarai, UP2009-05
High School Diploma -
Kendriya Vidyalaya
Mughalsarai, UP2007-05
Skills
- Motivational Skills
- Business Planning
- Market Research
- Strategic account development
- Staff Management
- Sales team training
- Profit and revenue-generating strategies
- Sales expertise
- Sales operational management
- B2B and B2C business expertise
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Intermediate (B1)
B1
Timeline
Manager - Sales
Sorting Hat Technologies Pvt ltd (Unacademy)
2021.02 - Current
Team Leader - Builder Channel
NoBroker Technologies Solutions Pvt ltd
2020.06 - 2021.02
Team Lead - Central Vendor Management
Bundl Technologies Pvt ltd (Swiggy)
2017.06 - 2020.05
Senior Executive - Business Developement
NoBroker Technologies Solutions Pvt ltd
2015.10 - 2017.02
Financial Advisor
NSC MCX
2014.12 - 2015.08
Bachelor of Engineering - Mechanical Engineering
VTU
Senior Secondary Exams -
Kendriya Vidyalaya
High School Diploma -
Kendriya Vidyalaya
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