Abhishek Kumar

At Accenture, my proficiency in SAP C4C Architect and customer relationship management drives our team's success in delivering bespoke solutions and managing comprehensive RFP responses. Our collective efforts have fortified client systems, enhancing their business processes through expertly crafted ERP and data architectures. My role encompasses

1. Business case scoping and stakeholder engagement.

2. I have completed two end-to-end C4C-ISU implementations in US giant energy companies.

3. Sales (Opportunity, Quote, Order, and Contract) and Service management configurations.

4. CIC Configurations and customizations.

The focus remains on championing innovation and fostering collaboration, ensuring Accenture remains synonymous with excellence in SAP implementation and client satisfaction.

• Worked on customizing of sales support functions such as opportunity management and partner determination.
• Designed and configured pricing conditions for sales orders and quotations in SAP CRM system.
• Implemented data migration from legacy systems to SAP CRM by using BAPI's.
• Configured middleware components such as ALE and IDOCS, RFCs, Dialog Processes.
• Customized the user interface layout with Web UI framework components like views, pages.

• The project involved conceptualizing and undertaking Project Management Unit related activities such as documentation of Functional Requirements Specifications, bid documentation, bid management and monitoring execution towards implementation of various eGovernance and mGovernance initiatives of the corporation
• There were several key initiatives undertaken such as management and upgrade of SAP suite to S/4 HANA, migration to third party Cloud Data Center, setting up Disaster Recovery site, implementation of Healthcare Management System, Document Management System and GPS-based Vehicle Tracking Management system, formulating IT Strategy, IT Blueprint, and associated IT and Security Policies and Procedures, procurement of hardware, networking and infrastructure components to name a few

• Working as a Functional CRM Consultant for (Centrica) British Gas UK
• Created test scripts for unit testing of developed objects within the system.
• Analyzed user requirements to determine compatibility with current system architecture.
• Provided technical support to end users in troubleshooting issues with SAP CRM module.
• Participated in workshops to gather information on customer needs and develop solutions accordingly.
• Conducted training sessions for end users on how to use the new features of SAP CRM module effectively.
• Provided expertise in the design and configuration of SAP CRM systems.

• Created and managed budgets for travel, training, and team-building activities.
• Proposed or approved modifications to project plans.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Identified cost-saving measures that could be implemented without compromising quality standards.
• Served as a liaison between staff members and senior management personnel.

• Review of requirements, planning, task allocation and coordination, Preparation of Test Plans and Test Reports, Design, review and execution of Test Cases (Manual and Automation Scripting), defect tracking and undertaking defect prevention activities for improving the quality and efficiency in the project