Abhishek Kumar
Summary
Dynamic Lead Collections Analyst with a proven track record at American Express, adept in credit risk management and strategic problem analysis. Executive MBA from the Indian Institute of Foreign Trade. Skilled in MySQL and persuasive negotiation, achieving significant debt recovery and fostering team growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Collections Analyst
American Express
06.2019 - Current
- Collaborated with global teams in managing default credit card inventory.
- Fostered growth and skill development in fresh recruits.
- Performed detailed credit card analysis.
- Managed global collections, late-stage handling, default credit card inventory, and customer profiling to maintain inventory and collect outstanding debts effectively.
- Resolved collection issues by conducting detailed account analysis and applying due diligence.
- Demonstrated strong persuasive and negotiation skills, leading to the successful collection of full debts.
- Implemented location and investigation strategies for debtors, enhancing collection rates.
Account Manager PE
Midland Credit Management, an Encore Capital Group Company
12.2016 - 06.2019
- Completed detailed investigations on accounts, applying due diligence to promptly resolve collection problems.
- Consistently achieved and exceeded assigned performance targets.
- Employed predefined conversation scripts for accurate account communication.
- Implemented strategic approaches for debtor identification and communication.
- Maintained an exceptional accuracy rate when processing and applying payments.
- Recovered past-due amounts through effective negotiation.
Customer Service Specialist
Convergys
12.2015 - 11.2016
- Exceeded targets through innovative and structured customer solutions.
- Guided customers in updating account details and enrolling in new services.
- Managed customer delivery requests efficiently.
Education
MBA - International Business
Indian Institute of Foreign Trade
05.2024
Bachelor of Commerce - BCom
Delhi University
Skills
- MySQL
- Data Interpretation
- Leadership
- Strategic Problem Analysis
- Critical Analysis
- Banking
- Credit analysis
- Risk Assessment
- Credit Risk Management
- Credit cards
Certification
- Learning Excel 2019, LinkedIn
- SQL Essential Training
- The Complete SQL Bootcamp
- Fundamentals of digital marketing, Google,
Timeline
Lead Collections Analyst
American Express
06.2019 - Current
Account Manager PE
Midland Credit Management, an Encore Capital Group Company
12.2016 - 06.2019
Customer Service Specialist
Convergys
12.2015 - 11.2016
MBA - International Business
Indian Institute of Foreign Trade
Bachelor of Commerce - BCom
Delhi University
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