Summary
Overview
Work History
Education
Skills
poetry
Timeline
Generic

Abhishek Kumar

Assistant Manager
EAST DELHI

Summary

Dynamic Assistant Manager at South Indian Bank with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and marketing strategies. Proficient in PowerBi and MS Excel, driving performance improvements and fostering collaboration among staff to achieve operational excellence.

Overview

3
3
years of professional experience

Work History

Assistant Manager

South Indian Bank
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • As forex officer i am responsible for all types of forex transactions from inward remittances to outward remittances ,selling and buying of currencies , conversion of currencies , MTT transactions , Idpms , Edpms.
  • As a digital spoc i am taking care of all aspects of digital challenges in the branch .
  • As a kyc officer i am taking care of all types of onboarding of retail and corporate entities by EDD , dormnat activation , freezing , unfreezing.
  • I also paly a role of cash officer whenever required .
  • Marketing of any product is my core strength.
  • Sourcing of NTB Customers.

Probationary Officer

South Indian Bank
08.2022 - 08.2024
  • As a digital spoc i took care of all aspects of digital challenges in the branch .
  • As a kyc officer i took care of all types of onboarding of retail and corporate entities by EDD , dormnat activation , freezing , unfreezing.
  • I played the role of Cash Officer, locker custodian , death claim settlement , Managing AML alerts,all types of Regulatory compliances .
  • Marketing of any product is my core strength.
  • Sourcing of all new to bank customers
  • Customer complaints

Education

Batchelors in Computer Science. - Computer Science

Vellore Institute of Technology
Chennai, India
04.2001 -

Skills

Operations management

Team leadership

Employee performance evaluations

Cost reduction

PowerBi

MS Excel

Tableau

Python

Sql

Marketing

poetry

I write poetry on YourQuote Platform.

Timeline

Assistant Manager

South Indian Bank
08.2024 - Current

Probationary Officer

South Indian Bank
08.2022 - 08.2024

Batchelors in Computer Science. - Computer Science

Vellore Institute of Technology
04.2001 -
Abhishek KumarAssistant Manager