Abhishek Kumar
Assistant Manager
EAST DELHI
Summary
Dynamic Assistant Manager at South Indian Bank with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective complaint resolution and marketing strategies. Proficient in PowerBi and MS Excel, driving performance improvements and fostering collaboration among staff to achieve operational excellence.
Overview
3
3
years of professional experience
Work History
Assistant Manager
South Indian Bank
08.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- As forex officer i am responsible for all types of forex transactions from inward remittances to outward remittances ,selling and buying of currencies , conversion of currencies , MTT transactions , Idpms , Edpms.
- As a digital spoc i am taking care of all aspects of digital challenges in the branch .
- As a kyc officer i am taking care of all types of onboarding of retail and corporate entities by EDD , dormnat activation , freezing , unfreezing.
- I also paly a role of cash officer whenever required .
- Marketing of any product is my core strength.
- Sourcing of NTB Customers.
Probationary Officer
South Indian Bank
08.2022 - 08.2024
- As a digital spoc i took care of all aspects of digital challenges in the branch .
- As a kyc officer i took care of all types of onboarding of retail and corporate entities by EDD , dormnat activation , freezing , unfreezing.
- I played the role of Cash Officer, locker custodian , death claim settlement , Managing AML alerts,all types of Regulatory compliances .
- Marketing of any product is my core strength.
- Sourcing of all new to bank customers
- Customer complaints
Education
Batchelors in Computer Science. - Computer Science
Vellore Institute of Technology
Chennai, India 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
PowerBi
MS Excel
Tableau
Python
Sql
Marketing
poetry
I write poetry on YourQuote Platform.
Timeline
Assistant Manager
South Indian Bank
08.2024 - Current
Probationary Officer
South Indian Bank
08.2022 - 08.2024
Batchelors in Computer Science. - Computer Science
Vellore Institute of Technology
04.2001 -
Similar Profiles
Surej Krishnan PSurej Krishnan P
Probationary Officer at South Indian BankProbationary Officer at South Indian Bank
M. MANIKANDANM. MANIKANDAN
Assistant Manager at The South Indian BankAssistant Manager at The South Indian Bank
Martin JohnMartin John
Customer Service Officer at South Indian BankCustomer Service Officer at South Indian Bank
Diptadip DasDiptadip Das
Banking at The South Indian Bank LtdBanking at The South Indian Bank Ltd
Anurag JayanAnurag Jayan
Virtual Customer Service at AmazonVirtual Customer Service at Amazon