ABHISHEK YADAV
NEW DELHI
Summary
Dedicated and detail-oriented networking engineer with 3 years of experience in network troubleshooting, hardware/software support, and system administration.Proven ability to communicate technical concepts clearly, resolve end-user issues efficiently, and ensure seamless IT support operations. Seeking to leverage my technical expertise and interpersonal skills in a Service Desk Associate role to deliver high-quality user support, and contribute to IT service excellence.
Overview
6
6
years of professional experience
Work History
Network Engineer
ATS Pvt Ltd.
Gurugram
12.2024 - Current
- Provided L1/L2 support for hardware, software, and connectivity issues.
- Assisted in troubleshooting network connectivity issues promptly.
- Worked closely with internal teams to escalate unresolved issues.
- Collaborated with cross-functional teams to improve service delivery.
- Monitored and resolved network performance issues, improving uptime.
- Supported users with network-related inquiries and technical issues.
Network Support Engineer
KMG INFOTECH Pvt. Ltd.
Gurugram
12.2019 - 04.2022
- Assisted users in troubleshooting basic hardware/software problems.
- Logged incidents and service requests through the helpdesk system.
- Escalated unresolved issues to senior engineers and followed up on resolution.
- Delivered excellent support and maintained a high user satisfaction rate.
- Provided technical support for users having difficulty connecting to or using the network.
- Responded promptly to user requests for assistance with any type of networking issue.
Education
B.Tech - Computer Engineering
GD Goenka University
Gurugram01-2017
12th -
KV
01-2013
10th -
St. Paul's School
01-2011
Skills
- Service desk and end-user support
- Windows/Linux OS support
- Incident management
- Technical support
- Ticketing Systems
- Strong Communication & Problem-Solving Skills
Timeline
Network Engineer
ATS Pvt Ltd.
12.2024 - Current
Network Support Engineer
KMG INFOTECH Pvt. Ltd.
12.2019 - 04.2022
B.Tech - Computer Engineering
GD Goenka University
12th -
KV
10th -
St. Paul's School
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