Abhishek Kumar

As a Shopify Support Specialist, I provided end-to-end assistance to Shopify merchants, helping them build, manage, and grow their online businesses. I handled a wide range of queries, including store setup, theme customization, marketing support, payment gateway integration, shipping and delivery configurations, and general troubleshooting. My role also involved light coding support to resolve theme-related issues or enhance store functionality. I consistently delivered tailored solutions, enabling merchants to optimize their operations and achieve business goals efficiently.

• Assist an average of 50 UK customers daily via chat with inquiries, product recommendations, purchases, and problem with items, ensuring a positive shopping experience for every individual who uses our website.
• Achieved a customer satisfaction rating of 96% through exceptional service and prompt issue resolution, as measured by post-interaction surveys.
• Kalesa Process