Abhishek Kumar
Senior Analyst & SME | Financial Crime • Fraud • Chargeback • Risk Operations
Chennai, Tamilnadu, India.
Summary
I have 6+ years of experience tackling financial crime, fraud, chargebacks and risk operations across fintech and banking (Revolut, Amazon, ICICI Bank). Passionate about investigating complex disputes, reducing losses and streamlining processes to protect revenue and compliance. I also mentor and train new team members, bringing a collaborative, hands-on approach to high-volume, fast-paced environments.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Sr. Fraud/Dispute/ FinCrime Investigator Analyst
Revolut Technologies India Pvt. Ltd.
12.2023 - 09.2025
- Led as SME, training 15+ colleagues on policies, procedures, and best practices, improving process adherence by 20%.
- Resolved 20+ escalated fraud and chargeback cases, minimizing financial losses by 15% YoY.
- Reviewed & validated 500+ client documentation and entity structures (corporates, trusts, SPVs, HNIs), ensuring 100% AML/KYC compliance.
- Conducted due diligence for high-risk countries and completed 100+ Source of Wealth (SOW) analyses, strengthening compliance frameworks.
- Collaborated with fraud, compliance, and technology teams to implement 3+ process enhancements, reducing turnaround time by 25%.
- Acted as SME, guiding colleagues on policies, procedures, and operational best practices.
- Assisted in the development of investigative strategies, resulting in more efficient case resolutions.
Business Operations Specialist – Fraud & Chargebacks
Amazon Development Centre (India) Pvt. Ltd.
12.2021 - 11.2023
- Investigated 300+ complex financial fraud, dispute, and reconciliation cases, ensuring 100% compliance with AML/BSA regulations and internal standards.
- Led root cause analysis on 500+ fraud alerts, providing insights that improved fraud detection accuracy.
- Delivered SME-level support by mentoring 10+ new hires and conducting 15+ knowledge-sharing sessions, boosting team efficiency by 25%.
- Designed 5+ operational dashboards and analytical reports, enabling proactive fraud pattern tracking and improving decision-making speed.
- Partnered with global teams across Europe and ASEAN to implement 4 key process enhancements, strengthening KYC compliance and reducing operational errors.
- Collected, organized and provided data to maintain program status and customer commitments.
Process Manager – Loan and Card Settlements
ICICI Bank
07.2021 - 12.2022
- Managed end-to-end settlement and reconciliation of 5,000+ monthly loan and card transactions, ensuring 99.9% accuracy.
- Identified and escalated 100+ anomalies/suspicious cases annually, achieving 100% resolution within compliance protocols.
- Collaborated with managers and 5+ cross-functional teams to resolve operational discrepancies, reducing turnaround time by 20%.
- Guided and trained 8+ junior staff members on policies and procedures, improving team compliance accuracy by 15%.
- Increased overall productivity by providing training and support for team members in best practices and techniques.
Technical Consultant (Business Analytics)
UFS Network
07.2015 - 12.2017
- Leveraged SQL and Python to analyze transaction data supporting operational risk management.
- Improved fraud detection efficiency through trend-based analysis and reconciliation checks.
- Partnered with business teams to strengthen reporting and streamline operational workflows.
- Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
Education
MBA - Operation & Business Analytics
University of Hyderabad
Hyderabad, India07-2021
B.Tech - Information Technology
Dr. B C Roy Engineering College
Durgapur, India 04.2001 -
Skills
Operations Support & Reconciliations
Fraud Investigations & Risk Analysis
AML/KYC Compliance & Regulatory Adherence
Stakeholder & Customer Interaction
Dispute Resolution & Chargeback Management
Quality Assurance & Audit Documentation
RCA
SQL, Python, MS Office
Timeline
Sr. Fraud/Dispute/ FinCrime Investigator Analyst
Revolut Technologies India Pvt. Ltd.
12.2023 - 09.2025
Business Operations Specialist – Fraud & Chargebacks
Amazon Development Centre (India) Pvt. Ltd.
12.2021 - 11.2023
Process Manager – Loan and Card Settlements
ICICI Bank
07.2021 - 12.2022
Technical Consultant (Business Analytics)
UFS Network
07.2015 - 12.2017
B.Tech - Information Technology
Dr. B C Roy Engineering College
04.2001 -
MBA - Operation & Business Analytics
University of Hyderabad