Abhishek kumar
Gurgaon
Summary
Dynamic Area Sales Manager with a proven track record at Ola Electric, excelling in leadership and team coordination. Achieved significant operational efficiency through strategic planning and effective prioritization. Skilled in data management and customer relations, driving results and enhancing team performance to meet ambitious targets.
Overview
10
10
years of professional experience
Work History
Area Sales Manager
ola electric
09.2022 - Current
- Coordinated leads with brand champion to schedule test drives efficiently.
- Oversaw data management for EC and Home TR levels during NCR+ region review.
- Directed operations and administrative functions to improve overall efficiency.
- Motivated team members to meet and exceed performance targets.
- Established clear goals to enhance team alignment and focus.
- Planned daily deliveries to ensure timely task execution.
- Maintained comprehensive records of BC and TR scooter specifications.
MIS
Ola Fleet Technology private limited
09.2021 - 07.2022
- Scheduled test drives by coordinating with brand champion on LSQ.
- Managed operational and administrative functions to ensure efficiency.
- Led and motivated team, establishing clear goals for performance improvement.
- Delegated tasks with defined deadlines to optimize internal workflow.
- Negotiated deals and finalized contracts effectively.
- Processed all documentation related to transactions and compliance.
- Addressed escalations through Zendesk to maintain customer satisfaction.
- Monitored inventory levels and conducted yard audits for accuracy.
Sr. Associate
Cars24 Service private limited
05.2020 - 09.2021
- Assigned buyer leads to optimize sales opportunities.
- Contacted prospective buyers through calls and emails to introduce purchasing processes.
- Assessed buyer requirements and engaged customers in vehicle presentations and test drives.
- Cross-sold products, including car insurance, warranties, and loans.
- Negotiated terms and closed deals to achieve sales targets.
- Managed documentation for RC transfers and consumer finance, addressing buyer concerns promptly.
- Handled escalations via Zendesk, ensuring timely resolution of issues.
- Oversaw yard operations in absence of yard manager while managing inventory effectively.
Safety Reaspons Team Leader
Ola Fleet Technologies
Gurgaon
10.2017 - 05.2020
- Generated daily mis reports to track operational performance.
- Developed dashboards for project analysis and decision-making.
- Resolved critical customer complaints related to safety concerns.
- Closed CEO escalations within designated turnaround time.
- Addressed priority tickets in Zendesk, resolving driver-reported issues promptly.
- Led vehicle audits with regular quality checks to ensure compliance.
- Monitored OLA fleet performance to enhance revenue through login hours, commission turnover, and duty denials.
- Facilitated end-to-end problem resolution by managing daily operations.
DEO
1 Point 1 Solution Pvt. Ltd
Gurgaon
01.2016 - 08.2016
- Managed escalations for mail and calls to enhance client support.
- Maintained strong client relationships within BPO sector, ensuring service excellence.
- Planned and implemented weekly tasks, aligning strategies with organizational goals.
Education
Data Scientist Certificate -
01.2021
Bachelor of Science (B.SC) -
Kanpur university
01.2014
Higher Secondary Certificate -
UP Board
Allahabad01.2010
Secondary School Certificate -
UP Board
Allahabad01.2008
Skills
- Leadership and team coordination
- Detail-oriented approach
- Results-driven mindset
- Effective prioritization
Websites
Personal Information
- Date of Birth: 04/20/93
- Gender: Male
- Nationality: Indian
Professional Attributes
- A high standard of professionalism in my work
- Ability to remain calm and objective in all situations
- Ability to quickly identify and resolve issues/problems
- Innate ability for rapid decision making
- Able to work autonomously and in a team environment
Reward And Recognition
Ola Cars Silent performer of the FY 2021-22
Timeline
Area Sales Manager
ola electric
09.2022 - Current
MIS
Ola Fleet Technology private limited
09.2021 - 07.2022
Sr. Associate
Cars24 Service private limited
05.2020 - 09.2021
Safety Reaspons Team Leader
Ola Fleet Technologies
10.2017 - 05.2020
DEO
1 Point 1 Solution Pvt. Ltd
01.2016 - 08.2016
Data Scientist Certificate -
Bachelor of Science (B.SC) -
Kanpur university
Higher Secondary Certificate -
UP Board
Secondary School Certificate -
UP Board