HubSpot
Open To Work
Abhishek Kumar
Bengaluru
Summary
Global Operations and Product Strategy Executive with over 15 years of experience in Digital Transformation and Global Delivery across diverse sectors including tax-tech, analytics, automotive, and consumer goods. Expertise in Change Management, P&L Oversight, and Compliance Automation, with a strong track record of scaling organizations and developing effective product roadmaps. Recognized for building resilient remote teams and achieving operational excellence in regulated and innovation-driven environments.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Senior Manager - Process & Technology
Aardvark Tax LLP
01.2024 - 10.2025
- Scaled delivery organization from five to 22 members through strategic hiring and vendor management.
- Designed SOPs and onboarding flows to streamline processes and improve operational efficiency.
- Owned vendor selection and contract management for $1M annual spend, achieving compliance and cost efficiency.
- Defined operational KPIs and reporting logic using Power BI and Clockify, enhancing real-time visibility.
- Implemented AI-powered tax workflow automation, reducing manual effort by 40% and improving turnaround by 30%.
- Vetted and rolled out CRM (HubSpot, Karbon) and time-tracking tools (Clockify) for team standardization.
- Collaborated with founders to shape SOPs, client onboarding, and delivery governance processes.
Manager - Tax Transformation & Technology
Ernst & Young (EY)
10.2021 - 01.2024
- Orchestrated managed services for over 40 global teams, defining product vision and quarterly roadmaps.
- Pioneered AI-driven tax tool adoption, boosting active usage fivefold and maintaining 99% delivery quality.
- Standardized onboarding materials across three regions, halving ramp-up time.
- Mentored Agile teams, reducing cycle time by 25% within a $2M budget.
- Secured 95% end-user satisfaction using continuous feedback mechanisms.
Lead Business Analyst
iBASEt Technologies
02.2018 - 10.2021
- Established and scaled Business Analysis/Product Management Center of Excellence in India, centralizing governance and streamlining release cycles.
- Directed UI modernization initiatives, migrating legacy on-premise platform to modern web interface.
- Prioritized strategic features and planned releases for BI and MRO modules, aligning with business KPIs and customer success metrics.
- Orchestrated sprint ceremonies and managed backlog governance across cross-functional pods, enhancing delivery velocity and release predictability.
- Designed and implemented standard operating procedures and playbooks to ensure process consistency while scaling analyst team.
- Mentored junior analysts and product owners, fostering ownership, clarity, and continuous improvement culture.
Solution Consultant
E2Open(Zyme)
09.2015 - 02.2018
- Delivered channel data and grey-market analytics for over 2000 retailers across North America and EMEA.
- Standardized ETL processes, reducing data collection cycle by 60%.
- Led teams in development of a new visibility product, enhancing client margins by 12%.
Team Lead - SAP Delivery
Accenture
05.2013 - 09.2015
- Led 15-member global team for SAP rollout across 50+ countries in O2C process.
- Conducted workshops, designed test scripts, and executed user acceptance testing with 97% first-pass success.
- Managed cross-country collaboration among teams in India, Philippines, and Spain to ensure project alignment.
Senior Engineer - Manufacturing Planning
LG Electronics
03.2010 - 04.2011
- Directed product planning for India's GSM business, achieving 100% model mix targets across two manufacturing plants.
- Coordinated production schedules and inventory strategies with GSM headquarters in Korea to enhance capacity planning.
- Optimized logistics workflows to improve throughput and efficiency in production processes.
Team Lead - Production & Logistics
Caparo Automobiles
09.2007 - 03.2010
- Directed raw-material sourcing and production scheduling for automotive components.
- Achieved 20% increase in on-time deliveries through dynamic capacity re-planning.
- Oversaw distribution processes to ensure efficient logistics operations.
Education
MBA - International Business Management
Somaiya Institute of Management Studies & Research
Mumbai, India04-2013
Bachelor of Engineering - Mechanical Engineering
G H Raisoni College of Engineering
Nagpur, India06-2007
Executive Program - Product Management
IIM Lucknow
Lucknow, IndiaSkills
- Product strategy and roadmaps
- AI/ML project delivery
- OKR alignment and KPI tracking
- SAFe framework and Scrum practices
- Remote leadership
- Vendor oversight and budget management
- Customer experience mapping
- Process improvement
- Cross-functional team management
- Data analytics
Leadership Philosophy
I believe in building systems that scale, teams that thrive, and processes that anticipate complexity. My leadership style blends strategic clarity with operational rigor-empowering teams through documented workflows, measurable KPIs, and a culture of ownership. Whether partnering with founders or mentoring delivery pods, I focus on enabling decisions that drive velocity, transparency, and long-term impact.
References Availability
References available upon request., Immediate
Certification
SAFe Agilist 6.0
Certified Scrum Product Owner
Certified Scrum master
Software
Karbon
SAP ECC
Jira
Monday
Power BI
Microsoft 365
Work Preference
Location Preference
RemoteTimeline
Senior Manager - Process & Technology
Aardvark Tax LLP
01.2024 - 10.2025
Manager - Tax Transformation & Technology
Ernst & Young (EY)
10.2021 - 01.2024
Lead Business Analyst
iBASEt Technologies
02.2018 - 10.2021
Solution Consultant
E2Open(Zyme)
09.2015 - 02.2018
Team Lead - SAP Delivery
Accenture
05.2013 - 09.2015
Senior Engineer - Manufacturing Planning
LG Electronics
03.2010 - 04.2011
Team Lead - Production & Logistics
Caparo Automobiles
09.2007 - 03.2010
MBA - International Business Management
Somaiya Institute of Management Studies & Research
Bachelor of Engineering - Mechanical Engineering
G H Raisoni College of Engineering
Executive Program - Product Management
IIM Lucknow