Abhishek Kumar
Hamirpur
Summary
IT Support Engineer with 3+ years of hands-on experience providing end-to-end technical support for hardware, software, and network systems. Skilled in troubleshooting system, application, and connectivity issues, along with workstation deployment, configuration, and maintenance. Experienced in user onboarding/offboarding, Active Directory management, and supporting business-critical IT infrastructure in a consultancy environment. Strong focus on ensuring system reliability, security, and delivering efficient, user-focused IT solutions.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
EXIAND PTE LTD
Singapore
01.2023 - 02.2026
- Provided professional IT consultancy services on a full-time basis.
- Setting up and deploying workstations for new and existing staff.
- Provided general desktop and remote support across various systems.
- Delivering technical support for hardware, software, and network systems.
- Troubleshooting and resolving system, application, and connectivity issues.
- Supporting user onboarding and offboarding, including device setup and access permissions.
- Documenting technical issues, resolutions, and procedures for internal reference.
- Working in compliance with company policies, confidentiality, and operational standards.
Education
Master of Computer Applications - Computer Science And Programming
Chandigarh University
Mohali, India07-2024
Bachelor In Computer Applications - Computer Software And Media Applications
Th. Jagdev Chand Memorial Government Degree College
Shimla, Himachal Pradesh10-2022
Senior Secondary Education -
Him Academy Public School
Hamirpur, Himachal Pradesh06-2019
Secondary Education -
DAV Public Sn. Sec. School
Kangra, Himachal Pradesh06-2017
Skills
- IT Support and End-User Technical Assistance
- Hardware Software and Network Troubleshooting
- Desktop & Laptop Installation and Configuration
- Active Directory (User Management & Access Control)
- Microsoft Office and Outlook Support
- Incident & Ticket Management Systems
- User Onboarding and Offboarding Support
- Basic Network Troubleshooting (IP, DNS, Connectivity)
- Documentation and Technical Reporting
Personal Information
- Date of Birth: 23/06/2001
- Gender: Male
- Marital Status: Single
Languages
- English
- Hindi
Timeline
IT Support Engineer
EXIAND PTE LTD
01.2023 - 02.2026
Master of Computer Applications - Computer Science And Programming
Chandigarh University
Bachelor In Computer Applications - Computer Software And Media Applications
Th. Jagdev Chand Memorial Government Degree College
Senior Secondary Education -
Him Academy Public School
Secondary Education -
DAV Public Sn. Sec. School