ABHISHEK KUMAR
IT Professional
Bengaluru,KA
Summary
Transformative Senior QA Leader and Enterprise Automation Architect with 17+ years of experience driving quality engineering transformation across Telecom, E-Commerce, FinTech, and Retail domains. Currently leading AI-enabled quality engineering at Scale AI, specializing in agentic AI-driven testing, end-to-end automation, and intelligent QA ecosystems. Previously built and scaled Quality Engineering at 7-Eleven’s Global Capability Center, a globally recognized retail brand. Proven expertise in leading global QA teams, architecting scalable automation frameworks, and implementing AI-driven, risk-based testing strategies to enable continuous quality, autonomous validation, and significant reduction in manual effort.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Fullstack Software Engineer for AI
Scale AI (Meta Funded Company)
Remote
04.2026 - Current
- Architected and deployed enterprise-grade AI automation using MCP (Model Context Protocol), enabling seamless integration of LLMs (Claude, GPT) with enterprise systems including Jira, Jenkins, GitHub, Playwright/Selenium frameworks, PostgreSQL, and Slack.
- Built custom MCP servers to expose test repositories, execution logs, and defect histories as structured context for AI agents, enabling:Autonomous test generation
Self-healing test suites
Intelligent failure analysis
- Designed AI-driven Playwright automation workflows via MCP, where AI agents dynamically:Navigate applications (browser_navigate)
Capture DOM snapshots & screenshots
Generate and heal locators using LLMs
Execute end-to-end UI validation with minimal human intervention
- Enabled fully autonomous QA pipelines, where AI agents orchestrate:Jira story ingestion → Gherkin/BDD generation
Test scaffolding (UI/API) → Execution via Jenkins
Failure triage → Automated Jira defect creation
👉 Achieving near zero manual intervention in test lifecycle
- Implemented MCP-based API orchestration layer connecting:Jira → n8n (webhooks)
n8n → LLMs (Claude/OpenAI)
n8n → Playwright MCP tools (UI automation)
n8n → Jira/Slack for defect and reporting lifecycle
- Designed intelligent AI workflow (n8n-based) for defect lifecycle automation:Bug ingestion, severity classification (LLM-based)
Duplicate detection using semantic similarity
Automated assignment based on module ownership
- Developed AI-driven triage bots that:Parse Jenkins logs
Cluster failures
Auto-create Jira defects with enriched context (logs, screenshots, test data)
👉 Reduced MTTR by 55% and manual effort by 70%
- Integrated AI workflows with Scale AI’s data-labeling and model evaluation platforms, ensuring:Automated QA validation for ML pipelines
Human-in-the-loop (HITL) workflow quality checks
- Established enterprise-grade MCP governance, including:Access control & rate limiting
Audit logging & traceability
Prompt versioning & safe AI adoption
- Built AI-powered dashboards (via n8n) to surface:Defect trends & flaky patterns
Release risk scoring
AI-generated executive summaries for leadership
- Led QA strategy for GenAI platforms, defining:AI evaluation frameworks
Regression strategy for LLM/ML systems
Quality gates for model reliability & data integrity
- Collaborated with ML & platform engineering teams to ensure scalable QA coverage, model reliability, and production readiness of AI systems
- Established enterprise-grade MCP governance, including:Access control & rate limitingAudit logging & traceabilityPrompt versioning & safe AI adoption
Lead Engineer QA
7Eleven Global Solution Center (GCC)
BENGALURU
12.2022 - 02.2026
- Architected and implemented the complete end-to-end Quality Engineering process for 7-Eleven's Global Capability Center (GCC) - defining QA governance structures, testing standards, quality gates, tool-chain selection, Automation CoE charter, and engineering excellence frameworks entirely from the ground up, transforming the GCC into a world-class quality organization.
- Built and scaled a high-performing global QA organization of 15+ engineers across North America, Europe, and APAC within the GCC framework.
- Drove quality-first engineering culture by implementing clear ownership models and accountability-driven sprint gates, fostering a commitment to quality across teams.
- Established QA operating models, sprint-level quality gates, defect SLAs, and release readiness checklists aligned with 7-Eleven's retail and POS delivery roadmap
- Aligned quality strategy with product and engineering roadmaps, enabling predictable, risk-mitigated releases and improving project timelines.
- Defined enterprise QA metrics (coverage, defect leakage, stability index, execution SLA) to quantify quality performance.
- Instituted structured design reviews, performance evaluations, and technical mentorship programs to strengthen engineering depth.
- Established and governed an Automation Center of Excellence (CoE) to standardize frameworks, tooling, and best practices.
- Architected scalable, API-first automation frameworks supporting retail analytics, fintech platforms, and POS/PSA ecosystems.
- Designed and deployed a custom AI agent using n8n automation workflows to orchestrate intelligent test execution, automated defect triage, QA metrics reporting, and release health dashboards - eliminating manual intervention and enabling continuous quality intelligence across the SDLC.
- Integrated the n8n AI agent with Jira, Jenkins, and Slack to deliver real-time quality alerts and sprint-level defect summaries.
- Led mobile automation strategy using Appium for Android and iOS platforms for the 7Now digital application.
- Developed robust test suites covering:End-to-end user journeys
Payment flows
Order lifecycle validation
QA Developer/Quality Assurance Automation Lead
IG InfoTech India Pvt. Ltd (IG Group)
Bangalore
09.2010 - 12.2022
- Automated secure payment gateway workflows and transaction validations, ensuring compliance and security.
- Designed API & UI automation frameworks enhancing testing efficiency for global trading platforms.
- Executed mobile automation testing for Android and iOS platforms using Espresso, Appium, Experitest, and XCUITEST.
- Integrated automation into Jenkins & Bamboo CI pipelines.
- Led performance validation for trading transaction systems.
- Coordinated Demo & Production releases across London, Poland, and Bangalore, facilitating seamless deployment across teams.
- Established automation standards and reusable libraries across teams.
Programmer Analyst
Infosys
Bangalore
06.2009 - 08.2010
- Contributed to modernization programs for enterprise-scale eCommerce and telecom, enhancing operational capabilities.
- Developed and validated ATG-based commerce workflows, improving transaction efficiency.
- Supported UI and backend transformation initiatives, facilitating seamless user experiences.
Associate Tech L2
Sapient Corporation
Bangalore
11.2007 - 01.2009
- Contributed to scalable architecture improvements that supported future growth.
- Supported end-to-end website transformation initiatives to improve user engagement.
- Developed and enhanced telecom eCommerce workflows to streamline customer experience.
Education
B.E. - Computer Science
VTU
BelgaumSkills
- AI-driven automation
- AI agent development
- AI test automation
- LLM test orchestration
- Custom AI agent
- Mobile QA automation
- Automation: Selenium WebDriver
- Playwright
- Cucumber
- Rest Assured
- Appium
- Cypress
- Espresso/XCUITest
- N8n automation
- N8n Jira management
- Agile test management
- Enterprise QE & Test Strategy
- Global test delivery
- Cloud testing integration
- Cloud Testing (AWS)/ Browser Stack
- Load testing
- Functional / Sanity / Performance Testing
- Mobile, API & Backend Testing
- Jmeter
- Gatling
- Programming: Java
- JavaScript
- Nodejs
- DevOps with Jenkins
- Maven
- Gradle
- Docker
- Kubernetes
- AWS (S3, Lambda)
- Databases: PostgreSQL
- Monitoring: Splunk
- New Relic
- GitLab
- Cross-functional collaboration
- Stakeholder management
- MCP server integration
- Tricentis Tosca knowledge
- Coordinated with SAP/HANA
- Jira AI automation
- Auto-triage
- Severity classification
- Slack integrations
Certification
- PSM I
- ISTQB/ISEB
- Lean Six Sigma Black Belt
- ORACLE Certified Professional
- XIME Bangalore - Corporate Training - IT
Languages
- English
- Hindi
- Kannada
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Fullstack Software Engineer for AI
Scale AI (Meta Funded Company)
04.2026 - Current
Lead Engineer QA
7Eleven Global Solution Center (GCC)
12.2022 - 02.2026
QA Developer/Quality Assurance Automation Lead
IG InfoTech India Pvt. Ltd (IG Group)
09.2010 - 12.2022
Programmer Analyst
Infosys
06.2009 - 08.2010
Associate Tech L2
Sapient Corporation
11.2007 - 01.2009
B.E. - Computer Science
VTU