Abhishek Kumar Arora
Supply Chain Management
Gurgaon
Summary
Dynamic operations and supply chain specialist with over 13 years of experience in last-mile delivery, multi-city expansions, hyperlocal logistics, and cost optimization initiatives. Expertise in scaling new delivery verticals, building high-performing teams, and implementing operational frameworks in fast-paced environments. Proficient in KPI-driven execution, 3PL management, resource planning, and omni-channel supply chain operations. Recognized for optimizing last-mile fleet productivity, streamlining delivery networks, reducing cost per order, and enhancing service levels for high-volume operations across India.
Overview
14
14
years of professional experience
Work History
Assistant Program Manager (Supply Chain & Last-Mile Ops)
Hyperpure by Zomato
09.2018 - 11.2025
- Led Super Express Deliveries across Gurgaon, Delhi, Mumbai, and Bangalore, establishing last-mile delivery playbooks and reducing average delivery time significantly.
- Optimised logistics setup for 500+ partner restaurants, ensuring real-time order flow, SLA adherence, and reduction in bottlenecks.
- Built and managed multi-city rider fleet operations, improving rider utilisation and achieving 20% cost reduction through route optimisation and shift planning.
- Scaled clusters to 1,000+ daily orders, stabilising fulfilment rates and implementing SOP-driven operational excellence.
- Drove expansion in Amritsar, Ludhiana, Jalandhar, and 6 major UP cities, setting up dark store network requirements, manpower planning, and last-mile readiness.
- Monitored and owned core KPIs: Cost Per Order (CPO), Earnings Per Hour (EPH), Fleet Productivity, SLA %, Rider Attrition, and Order Fulfilment Time.
- Strengthened enterprise accounts including McDonald's, Subway, Burger King, ensuring compliance, accurate forecasting, and frictionless dispatch.
- Collaborated with Product, Strategy & CX teams to deploy operational fixes based on data trends, reducing escalations.
- Cluster Head | Zomato | Food Delivery | Oct 2019 – Nov 2020.
- City Lead & Launches | Zomato | Food Delivery | Sep 2018 – Oct 2019.
Assistant Team Leader – Operations
Kochar InfoTech
09.2016 - 08.2018
- Improved backend support operations for Airtel Wynk, reducing TAT by 30% through workflow optimisation.
- Managed resource allocation, shift planning, and performance tracking to ensure SLA delivery.
- Facilitated onboarding, process training, and quality control to improve operational accuracy.
Team Leader – Store & Inventory Operations
Bharti Retail (Easyday)
09.2013 - 08.2016
- Managed three warehouses ensuring stock accuracy, shrinkage control, replenishment, and dispatch coordination.
- Supervised 26 cashiers, improving checkout efficiency and ensuring compliance with operational SOPs.
- Increased overall store efficiency and reduced customer wait time through workflow improvements.
- Received License to Lead awards in 2013 & 2014 for high operational performance.
Team Leader
Idea Cellular
03.2012 - 09.2013
- Managed hybrid sales & service teams of 11 members, improving productivity and market penetration.
- Enhanced retail engagement and customer conversions through territory planning.
- Resolved customer service issues, improving customer retention metrics.
- Sales Officer | Nov 2010 – Mar 2012
- Sales Officer | 2010 – 2012
Education
M.Sc. - Information Technology
Karnataka State Open University
01.2015
B.Sc. - Information Technology
Karnataka State Open University
01.2013
Skills
Timeline
Assistant Program Manager (Supply Chain & Last-Mile Ops)
Hyperpure by Zomato
09.2018 - 11.2025
Assistant Team Leader – Operations
Kochar InfoTech
09.2016 - 08.2018
Team Leader – Store & Inventory Operations
Bharti Retail (Easyday)
09.2013 - 08.2016
Team Leader
Idea Cellular
03.2012 - 09.2013
B.Sc. - Information Technology
Karnataka State Open University
M.Sc. - Information Technology
Karnataka State Open University