ABHISHEK KUMAR GARODIA
Bangalore
Summary
MBA and PGDM in International Business from SBMJC, Bangalore, with 2 years of experience in Transaction Risk Management. Worked with Amazon, Bangalore, as Sr. Investigator in Transaction Risk Management. Successfully completed B.Sc. in IT from Shri Maulana Azad Institute. Completed certification courses in NIIT Computer Applications, BEC English Certification Level Vantage, International Toastmasters and IIBF Certification in Trade Finance. Gained experience in Detection, Mitigation and solving online fraud issues. Conversant with Operating System, MS Office and Internet Applications. An effective communicator with excellent interpersonal, logical thinking & analytical abilities.
Overview
13
13
years of professional experience
5
5
Certifications
1
1
Language
Work History
Director
Gameon Technologies Private Limited
07.2019 - Current
AWS Specialist in Transaction Risk Investigations
Amazon
07.2018 - 07.2019
- Enhanced customer trust by managing specialized queues for priority customers.
- Conducted training sessions on fraud investigation for new hires.
- Provided mentorship and cross-training support to team members as required.
- Monitored accounts for suspicious crypto mining, enforcing compliance with AWS policies. Assisted in resolving high-priority escalations promptly.
- Managed escalations of customer communications and legal notices, providing internal action summaries.
- Consulted with analysis teams to develop rules against diverse fraud tactics on the AWS platform.
- Oversaw daily investigation tasks, ensuring appropriate attendance, and program scheduling.
- Evaluated current and historical financial data, optimizing resource allocation for customer accounts.
- Identified trends in recent financial performance data to prevent platform misuse. Collaborated with account managers to educate customers on security best practices.
Team Lead in Transaction Risk Investigations
Amazon
06.2016 - 06.2018
- Handling and supervising a team of 15 members.
- Maintaining a high level of accessibility as a general resource for team members.
- Managing and monitoring the team members in dealing with transactions.
- QA audit of the cases wrongly actioned by the investigator, and giving feedback for the same.
- Trendline analysis for the missing fraudulent cases by the investigators, and educating the same to the team members.
Sr. Investigator in Transaction Risk Management
Amazon
07.2013 - 06.2016
- Involved in the detection, mitigation, and solving of all types of online fraud.
- Dealing in key initiatives around bad debt reduction, including discovering novel fraud and risk trends, and designing specific solutions to avert loss.
- Evaluating and optimizing existing and new analytical models for risk management.
- Developing key metrics and model reports for communication with business leaders.
- Coordinating with analytics, engineering, and operations teams to drive key process improvements.
- Analyzing the risks associated with purchasing and selling on Amazon.com.
- Saved $500k for the organization by identifying 15 modus operandi used by fraudsters to commit fraud on the Amazon platform.
Education
MBA and PGDM - International Business
SBMJC
Bangalore01-2013
B.Sc. - IT
Shri Maulana Azad Institute
01-2011
12th - undefined
T.P.S College
01-2006
10th - undefined
N.A High School
01-2004
Skills
Risk Management
Team Management
Quality Assurance
Project Control
Certification
International Toast Masters Certification
Timeline
Director
Gameon Technologies Private Limited
07.2019 - Current
AWS Specialist in Transaction Risk Investigations
Amazon
07.2018 - 07.2019
Team Lead in Transaction Risk Investigations
Amazon
06.2016 - 06.2018
Sr. Investigator in Transaction Risk Management
Amazon
07.2013 - 06.2016
MBA and PGDM - International Business
SBMJC
B.Sc. - IT
Shri Maulana Azad Institute
12th - undefined
T.P.S College
10th - undefined
N.A High School
SIGNIFICANT HIGHLIGHTS
Got promoted within 7 months in TRMS at Amazon., Successfully handled and mentored a team of 14 investigators for 5 consecutive months., Leading and supervising a team of 15 investigators., Awards received at AMAZON:, Rising star for BRI Bangalore Team, Awarded Investigator of the Month Award during Jan, Feb And April, Above and beyond for Q1 2014 Amazon TRMS BRI, Above and beyond for Q3 2014 Amazon TRMS BRI, Team of the quarter Q3 2014, Quality Pundit for the month of April, Recognized as HRBP Ambassador, Identified fifteen New Modus Operandi pattern of Fraud., Successfully delivered eight new process improvement ideas.
PERSONAL SNIPPETS
Date of Birth: 23rd August 1989