ABHISHEK KUMAR GUPTA
Pune
Summary
Seasoned professional with 17 years of experience identifying market trends, forecasting sales, and exceeding sales goals. Adept at recruiting and retaining top talent. Ambitious leader with excellent team management and organizational skills. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
17
17
years of professional experience
Work History
Unit Head (Sr. Mgr.)
API-Holdings
Pune
01.2025 - Current
- API Holdings stands as India's largest digital healthcare platform, offering an integrated, end-to-end business model that addresses the diverse healthcare needs of consumers through technology and fulfillment capabilities. The company operates a custom-built technology platform that connects various stakeholders in the healthcare value chain, including consumers, pharmaceutical companies, wholesalers, pharmacies, hospitals, doctors, clinics, and diagnostic labs.
- Conducted performance reviews and provided feedback to direct reports for career development.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Directed market research and analysis to identify trends and inform business decisions.
- Delegated work to staff, setting priorities and goals.
- Implemented process improvements to increase operational efficiency and reduce costs.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed annual budgeting process, including forecasting and financial analysis to optimize resources.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
- Leadership role in planning annual budgets for each department based on forecasted sales volumes.
Zonal Head
NINJACART
08.2022 - 12.2024
- Ninjacart is India's largest B2B fresh produce supply chain company, connecting over 100,000 farmers with more than 80,000 retailers, and 20,000 wholesalers across 100+ cities. Founded in 2015 and headquartered in Bengaluru, Ninjacart leverages technology to streamline the distribution of fresh produce, ensuring efficiency, and reducing wastage.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored daily sales reports from stores within the zone to identify trends or irregularities that need attention.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Devised incentives schemes for employees in order to motivate them towards achieving organizational goals.
- Created and managed budgets, monitored expenses and ensured cost-effectiveness of operations.
Mobility Sales Manager
RELIANCE JIO INFOCOMM LTD.
11.2019 - 11.2020
- Reliance Jio Infocomm Limited (RJIL), operating under the brand name Jio, is a subsidiary of Reliance Industries Limited. Headquartered in Navi Mumbai, India, Jio is the country's largest telecom operator and ranks as the third-largest globally by subscriber base.
- Analyzed customer feedback to identify areas for improvement in products and services.
- Listened to customer needs to identify and recommend best products and services.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Identified customer needs by asking questions and advising on best solutions.
- Generated leads through cold calling prospective customers.
- Developed and implemented a successful sales strategy to increase revenue.
Zonal Sales Manager
BHARTI AIRTEL LTD.
02.2016 - 11.2019
- Bharti Airtel Limited is a leading Indian multinational telecommunications company, headquartered in New Delhi. Airtel ranks as the second-largest mobile network operator globally by subscriber base, with approximately 563 million subscribers across 18 countries in South Asia and Africa.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Supported sales team members to drive growth and development.
- Developed annual budget plans for marketing and advertising initiatives in the assigned territory.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Tracked daily orders from distributors and dealers across multiple channels using CRM software applications.
- Resolved customer complaints promptly by providing satisfactory solutions through effective communication skills.
ASSISTANT MANAGER
TATA TELESERVICES LTD.
11.2013 - 01.2016
ASSISTANT MANAGER
DISHNET WIRELESS LTD. (AIRCEL)
11.2011 - 11.2013
SENIOR EXECUTIVE
IDEA CELLULAR LTD.
03.2010 - 11.2011
DISTRIBUTION EXECUTIVE
RELIANCE COMMUNICATIONS LTD.
08.2008 - 03.2010
Education
Masters In Marketing Management -
University of Pune
04.2008
B.COM -
University of Delhi
04.2005
Skills
- Sales strategy
- Performance evaluation
- Budget management
- Cross-functional collaboration
- Crisis management
- Forecasting sales
- Negotiation skills
- Revenue generation
- Sales strategy development
- Sales process optimization
- Interpersonal skills
- Strategic planning
- Performance reviews
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Unit Head (Sr. Mgr.)
API-Holdings
01.2025 - Current
Zonal Head
NINJACART
08.2022 - 12.2024
Mobility Sales Manager
RELIANCE JIO INFOCOMM LTD.
11.2019 - 11.2020
Zonal Sales Manager
BHARTI AIRTEL LTD.
02.2016 - 11.2019
ASSISTANT MANAGER
TATA TELESERVICES LTD.
11.2013 - 01.2016
ASSISTANT MANAGER
DISHNET WIRELESS LTD. (AIRCEL)
11.2011 - 11.2013
SENIOR EXECUTIVE
IDEA CELLULAR LTD.
03.2010 - 11.2011
DISTRIBUTION EXECUTIVE
RELIANCE COMMUNICATIONS LTD.
08.2008 - 03.2010
Masters In Marketing Management -
University of Pune
B.COM -
University of Delhi
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