ABHISHEK KUMAR JHA
Senior Customer Support Analyst
New Delhi
Summary
I look my forward my skills and abilities with an organization where there is as potential for growth and reorganization for hard work and put maximum contribution for growth of company Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Officer
Teleperformance
04.2025 - Current
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Customer Support Executive - CL 12
Accenture
09.2023 - 10.2024
- Executed tasks on-site with Google team.
- Resolving technical problems for Pixel customers
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Consistently achieved a survey score exceeding 92%
Customer Support Executive - Consultant
Citi Bank/Teleperformance
01.2022 - 01.2023
- Providing consultancy services for Citi Bank through Teleperformance.
- Provided expert support for customers dealing with international credit card issues at Citi Bank.
- Ensured high-quality performance with scores exceeding 96%
Sales Executive
Paisabazaar
01.2021 - 01.2022
- Served at Paisabazaar in a senior sales executive capacity
- Facilitating connections between clients and multiple banking institutions for home loan purposes
- Consistently received incentives each month
- Ensured continuous quality performance above 90%
Education
Bachelor's Degree - Computer Applications
Veer Kunwar Singh University
Bihar, India07-2021
12th - Science Stream From CBSE Board
Rajkiya Pratibha Vikas Vidyalaya
Vasant Kunj, Delhi, India03-2017
CBSE Board
Rajkiya Pratibha Vikas Vidyalaya
Vasant Kunj, Delhi, India 04.2001 -
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
Interests
Playing Cricket, Reading Books, Listening Music, Travelling
Timeline
Customer Service Officer
Teleperformance
04.2025 - Current
Customer Support Executive - CL 12
Accenture
09.2023 - 10.2024
Customer Support Executive - Consultant
Citi Bank/Teleperformance
01.2022 - 01.2023
Sales Executive
Paisabazaar
01.2021 - 01.2022
CBSE Board
Rajkiya Pratibha Vikas Vidyalaya
04.2001 -
Bachelor's Degree - Computer Applications
Veer Kunwar Singh University
12th - Science Stream From CBSE Board
Rajkiya Pratibha Vikas Vidyalaya
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