Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

ABHISHEK KUMAR JHA

Senior Customer Support Analyst
New Delhi

Summary

I look my forward my skills and abilities with an organization where there is as potential for growth and reorganization for hard work and put maximum contribution for growth of company Dedicated senior professional with several years of experience in providing superb customer service. Expert in establishing rapport by listening to customers and understanding specific needs. Manage consistent one-call resolution to offer prompt and streamlined service.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Customer Service Officer

Teleperformance
04.2025 - Current
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.

Customer Support Executive - CL 12

Accenture
09.2023 - 10.2024
  • Executed tasks on-site with Google team.
  • Resolving technical problems for Pixel customers
  • Conducted customer service training for new hires.
  • Developed and implemented customer service policies and procedures.
  • Consistently achieved a survey score exceeding 92%

Customer Support Executive - Consultant

Citi Bank/Teleperformance
01.2022 - 01.2023
  • Providing consultancy services for Citi Bank through Teleperformance.
  • Provided expert support for customers dealing with international credit card issues at Citi Bank.
  • Ensured high-quality performance with scores exceeding 96%

Sales Executive

Paisabazaar
01.2021 - 01.2022
  • Served at Paisabazaar in a senior sales executive capacity
  • Facilitating connections between clients and multiple banking institutions for home loan purposes
  • Consistently received incentives each month
  • Ensured continuous quality performance above 90%

Education

Bachelor's Degree - Computer Applications

Veer Kunwar Singh University
Bihar, India
07-2021

12th - Science Stream From CBSE Board

Rajkiya Pratibha Vikas Vidyalaya
Vasant Kunj, Delhi, India
03-2017

CBSE Board

Rajkiya Pratibha Vikas Vidyalaya
Vasant Kunj, Delhi, India
04.2001 -

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously

Interests

Playing Cricket, Reading Books, Listening Music, Travelling

Timeline

Customer Service Officer

Teleperformance
04.2025 - Current

Customer Support Executive - CL 12

Accenture
09.2023 - 10.2024

Customer Support Executive - Consultant

Citi Bank/Teleperformance
01.2022 - 01.2023

Sales Executive

Paisabazaar
01.2021 - 01.2022

CBSE Board

Rajkiya Pratibha Vikas Vidyalaya
04.2001 -

Bachelor's Degree - Computer Applications

Veer Kunwar Singh University

12th - Science Stream From CBSE Board

Rajkiya Pratibha Vikas Vidyalaya
ABHISHEK KUMAR JHASenior Customer Support Analyst