Experienced professional with a background in communication and guest services, currently pursuing advanced studies in mental health. Brings a unique blend of practical skills in public relations, customer interaction, and task coordination, developed through roles as a Communication Officer and Guest Services Agent. Professional journey has involved close engagement with diverse populations, cultivating empathy and insights into the challenges people face in various environments. Particularly passionate about understanding the impact of mental well-being on behavior and leadership, as well as how mental health awareness can foster supportive communities. Aims to contribute to research exploring the intersection of mental health, societal influences, and individual resilience.
Provided friendly and welcoming customer service to guests, ensuring a positive experience throughout their stay.
Assisted guests with navigating the hotel, answering inquiries, and offering guidance on facilities and amenities.
Acted as a primary point of contact for guests, addressing their needs and resolving any concerns promptly to maintain high levels of satisfaction.
Contributed to a welcoming atmosphere by fostering positive interactions with all guests.
Coordinated task distribution across specific channels, ensuring efficient workflow and alignment with organizational objectives.
Regularly utilized Salesforce to track tasks, manage client relationships, and optimize sales processes.
Played a key role in enhancing operational efficiency by effectively channeling work to the appropriate teams.
Provided friendly and welcoming customer service to guests, ensuring a positive experience throughout their stay.
Assisted guests with navigating the hotel, answering inquiries, and offering guidance on facilities and amenities.
Acted as a primary point of contact for guests, addressing their needs and resolving any concerns promptly to maintain high levels of satisfaction.
Contributed to a welcoming atmosphere by fostering positive interactions with all guests.
Presenter - "Space to Place" Marketing Campaign
Presented at the "Space to Place" marketing initiative, aimed at fostering awareness around creating safe spaces and mental health advocacy.
Delivered key points on how significant historical events, such as the Holocaust, can begin from the mindset and moral state of a single individual.
Analyzed the mental health factors influencing historical figures like Hitler, sparking discussions on the broader impact of mental well-being on leadership and societal outcomes.
Received positive feedback and appreciation for the presentation's insightful content and engaging delivery