Summary
Overview
Work History
Education
Skills
Awards
Projects
Languages
Timeline
Hi, I’m

ABHISHEK KUMAR MAMIDI

ABHISHEK KUMAR MAMIDI

Summary

Experienced professional with a background in communication and guest services, currently pursuing advanced studies in mental health. Brings a unique blend of practical skills in public relations, customer interaction, and task coordination, developed through roles as a Communication Officer and Guest Services Agent. Professional journey has involved close engagement with diverse populations, cultivating empathy and insights into the challenges people face in various environments. Particularly passionate about understanding the impact of mental well-being on behavior and leadership, as well as how mental health awareness can foster supportive communities. Aims to contribute to research exploring the intersection of mental health, societal influences, and individual resilience.

Overview

7
years of professional experience

Work History

Securer Solutions

Senior Guest Service Associate
03.2024 - Current

Job overview

Provided friendly and welcoming customer service to guests, ensuring a positive experience throughout their stay.

Assisted guests with navigating the hotel, answering inquiries, and offering guidance on facilities and amenities.

Acted as a primary point of contact for guests, addressing their needs and resolving any concerns promptly to maintain high levels of satisfaction.

Contributed to a welcoming atmosphere by fostering positive interactions with all guests.

Barclays

Business Support Specialist
06.2023 - 11.2023

Job overview

Coordinated task distribution across specific channels, ensuring efficient workflow and alignment with organizational objectives.

Regularly utilized Salesforce to track tasks, manage client relationships, and optimize sales processes.

Played a key role in enhancing operational efficiency by effectively channeling work to the appropriate teams.

Promark Services

Guest Services Associate
12.2022 - 05.2023

Job overview

Provided friendly and welcoming customer service to guests, ensuring a positive experience throughout their stay.

Assisted guests with navigating the hotel, answering inquiries, and offering guidance on facilities and amenities.

Acted as a primary point of contact for guests, addressing their needs and resolving any concerns promptly to maintain high levels of satisfaction.

Contributed to a welcoming atmosphere by fostering positive interactions with all guests.

University of Huddersfield

Presenter
02.2022 - 08.2022

Job overview

Presenter - "Space to Place" Marketing Campaign

Presented at the "Space to Place" marketing initiative, aimed at fostering awareness around creating safe spaces and mental health advocacy.

Delivered key points on how significant historical events, such as the Holocaust, can begin from the mindset and moral state of a single individual.

Analyzed the mental health factors influencing historical figures like Hitler, sparking discussions on the broader impact of mental well-being on leadership and societal outcomes.

Received positive feedback and appreciation for the presentation's insightful content and engaging delivery

University of Huddersfield

Student Representative
02.2021 - 01.2022

Job overview

  • Distributed information To Students from Professors
  • Generate Interest To increase Participation of Special Lecture or Cocurricular events
  • Acting like Bridge between Students & Management and not only conveying but convincing exam board to change Submission dead line.

WebHelp

Senior Digital Communications Specialist
02.2020 - 01.2021

Job overview

  • Worked closely with social media influencers (clients) and designed and been part of camping for healthy social media to meet their Audience (customer) Needs
  • Developing Revenue Generated strategies to Reach Target audience effectively
  • Alerted and Contacted clients About Account to Maintain Level of Satisfaction.

Concentrix

Digital Communication Associate
01.2018 - 01.2020

Job overview

  • Moderating and communicated with user About content to determine community guidelines are met while upholding a high standard of accuracy and quality
  • Complied with performance indicators and parameters defined by specific client's operation and management leaders
  • Communicating with Users On eliminated highly sensitive content, uploaded by users, according to the parameters defined by the client
  • Investigated and resolved complex issues of Users regarding content within agreed-upon turnaround times and standards of quality
  • Mailing the users How their content effected Their Monetization.

Education

University of Huddersfield

Masters in Digital Marketing
01.2022

GITAM University

B.com
01.2020

Skills

  • Digital Technology
  • Strategy Planning
  • Compliance Management
  • Reporting & Documentation
  • Linux
  • Windows
  • Microsoft Office Suite
  • Troubleshooting
  • Customer Relations
  • Complex Problem-Solving
  • Emotional Intelligence
  • Task Coordination
  • Empathy
  • Conflict Resolution
  • Active Listening

Awards

  • Friendly Star Award 2019
  • Best Team Player 2020

Projects

YPP, Google, Check eligibility of YouTube partner to display ads on his channel TikTok, Bytedance, Creating safe digital media and increasing scope for business growth

Languages

English
Advanced (C1)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Senior Guest Service Associate

Securer Solutions
03.2024 - Current

Business Support Specialist

Barclays
06.2023 - 11.2023

Guest Services Associate

Promark Services
12.2022 - 05.2023

Presenter

University of Huddersfield
02.2022 - 08.2022

Student Representative

University of Huddersfield
02.2021 - 01.2022

Senior Digital Communications Specialist

WebHelp
02.2020 - 01.2021

Digital Communication Associate

Concentrix
01.2018 - 01.2020

GITAM University

B.com

University of Huddersfield

Masters in Digital Marketing
ABHISHEK KUMAR MAMIDI